LensDirect.comReviews of lensdirect.com

Happy with purchase. Very easy transaction. Will continue to use lensdirect.com

Didnt give me any points for such a big order

Lenses fit easily and were received in a timely manner.

Great service! Awesome selection. Fast shipping. I will make future contact purchases here!

Updates: If you need something urgent, go to 1800 (not an advertisement - they are very efficient at processing everything and shipping it immediately with no BS internal processing time). I tried to cancel this order and spent hours waiting and talking to customer service but they need the confirmation from the shipping department (first time seeing this kind of process). Then after an hour, the shipping department updated the shipping status to shipped and it's a fake shipping label technically because it's still pending for UPS pickup. I asked to talk to manager and they said no manager is available - see, shitty customer service! I'm very disappointed and now I will have to find someone to help refuse/return the package because I told them I'm not home and not able to play the "ship first, return later" game. This is the WORST online shopping experience that I have ever had. If I can stop you from saving you money and energy, then I'm glad this post helps. ------- I wish I had read online reviews about how slow and unreliable their customer service is before placing my order. I never expected that after paying $19.95 for the fastest shipping, my order would still NOT be shipped after 2 business days. It's ridiculous that the agent tried to blame the customer for not reading the website carefully, claiming it would take 1-2 business days for internal processing. Yes, I saw that it mentioned the time for the prescription review, but I received confirmation from the previous agent that my prescription was already verified and passed the inventory check just ~15 hours after I placed the order. The problem is, the shipping department ISN'T DOING THEIR JOB! The order has been stuck in "packing" status and pending shipment while the agent informed me that the package should be out. So why offer a 1-2 business day shipping option and charge a shipping fee if you can't fulfill it? There's no way you can deliver the package in that timeframe. The most frustrating part is that my other Black Friday orders, which had free shipping, have already started arriving. Let's see how long it would take to receive this "1-2 business day shipping" order.

Easy to order & convenient!

Very convenient!

Took almost a month to get glasses. Had an issue with one of the lenses. Called CS took forever to get someone on phone. When I discussed my issue, she said she'd have to call me back. Never heard from her again. Talked to someone on Sunday via text when they sent me a discount coupon. He was very apologetic. Told me to call, chat or email. I called earlier and waited 15 minutes before I hung up. Now I'm trying to chat with someone through their website, waiting now for 20 minutes. HORRIBLE CUSTOMER SERVICE!!!