LensDirect.comReviews of lensdirect.com

Jade was amazing. Very quick and easy to call and then text over an updated prescription for my order!

So upset. Placed an order for a Christmas present on December the 16th. I was a new customer so I was supposed to get 30% off. A representative had made me an account so when I went back in it took the discount away. Strange, right? They were nice enough to give me a 15% discount. I took it. Asked them if I could get upgraded shipping for all of the confusion and headache (never hurts to try) and they declined, assuring me that I would receive my product before Christmas. It’s now December the 31 and I just got a notification that my lenses were shipped. Called the company and they said they were just mailed out today and it would be another 5-7 business days before I received them. So not only did I not receive the product before Christmas, we’re looking at almost a month before I get them. The representative blamed the postal service but then turned around and said that they had just mailed them out. So it was their fault not the USPS. I’m so irritated.

I shipped my $800 pair of glasses for lenses and when they shipped back to me, they never arrived. There's no accountability with this company

The quality of custom lenses i received blow all other competition out of the water! For the price, the quality of workmanship, focus on detail, added customizations purchased, lens direct leads the competition by leaps and bounds. Consider me +1 added loyal customer now! Thanks!

Just got a lens replacement done on some existing frames I loved, and the quality is A+. Thank you Lens Direct, you can expect another lens replacement order from me in the new year on my other set of frames.

I have 10 emails where this company claims to have shipped my contacts. I ordered them on November 3rd, 2024, wrong address, then they asked for a new address and still refused to ship my contacts or give a refund. I have all proof that they took my 214.93 and gave me nothing!!! They even admit it in the response email!! Do not trust this company. I have reported to the BBB as well!!!

I had an incredibly disappointing experience with LensDirect. My order wasn’t shipped until 7 days after I placed it, causing it to arrive far too late to be of any use. I reached out to them, because of my travels I had to get alternative contacts. I was assured that if I wasn’t home, the package would not be delivered. Despite this clear promise, they delivered the package anyway. Now, they are refusing to issue me a refund, even though their mistakes caused the problem. This company’s lack of reliability and poor customer service make it impossible for me to recommend them. If you’re looking for timely delivery and trustworthy communication, I would look elsewhere.

I called LensDirect to follow up on an order for my son that had been pending for several days. Jovanni was the customer service representative that answered my call. He quickly identified my need and solved the issue within a couple of hours. Jovanni also sent me his email information so I could follow up with him directly with questions. Thank you for the excellent customer service!