LensDirect.comReviews of lensdirect.com

BIBI was very fast to respond, took care of my issue, and did not judge my choice as a customer. Very helpful!! I already have recommended LensDirect to others. Their prices are great too.

Kissel, the customer support representative was complete and thorough in her assistance. She stayed with me til all of my issues were resolved. This included getting my password reset to allow access to the Lens Direct app and correct measurement of pupillary distance for an order I had already placed. Part of my difficulty I believe was using an older iPad not supported by the app. Definitely five stars !! ⭐️⭐️⭐️⭐️⭐️

Bibi was very helpful adding my prescription after I mistakenly removed my prescription details before submitting my order.

The entire process of ordering new prescription lenses for my old frames was easy. I had the pleasure of working with Abigail via text to answer some questions and obtain a shipping box, provide my PD etc - she ensured the process was complete and perfect.

Loved the ease of selecting all the options! An improvement to the site would be to enable editing of items in the cart vs. Having to delete and re-configure

My issue was solved quickly by Kayla.

Kayla provided great customer service. Pleasant, responsive and helpful.

Bibi made my experience great. She understood and empathized with my concern and distress. Customer service reps deal with a lot. Bibi was exceptional and I truly appreciate her communication and follow through.