LensDirect.comReviews of lensdirect.com

Shipped my new frames to Lens Direct on Nov 4th, received them back Dec 13th, five weeks later. I went with Lens Direct because of promised 10 to 14 day turnaround time. Customer Service is difficult to reach, impossible to get a straight answer. After a month I asked if they would return my frames and cancel the order. They told me they had a CANCELLATION FEE if I wanted to do that. Finally receive my new glasses back on Dec 13th. The glasses were done good, but the experience working with them was terrible. UPDATE: They blamed the delay on bad lenses they made. But this was after three weeks and it took two more weeks to make new lenses. Wouldn't it be fair to put my redo-order in the front of the production line?

First time I ordered replacement lenses for my sunglasses, was nervous. What a great experience. Placed my order, paid then decided I need to change the payor source, they did it with no problem. I needed the glasses back fast as I was going on vacation, they told me for quality control they would take up to 12-14 business days. To my surprise they arrived one day prior to my leaving; I wasn't expecting them nor was I upset by the time frame given, I was so happy. They turned out excellent; you wouldn't even know they weren't the original lenses; I had a Nike frame. Will definitely go back the next time I need something.

7/3/24 Order placed $240+ (best scratch resistance coating, progressive high index lens). Order #914229484 8/4/24 Order still being processed. Emailed for updates 8/21/24 Order received. 8/22/24 multiple hairline scratches on lens after using the Lensdirect enclosed cloth, severely affecting visibility. Called (800)536-7111. Explained the situation to the LensDirect representative who barely spoke English. They stated they will look into this and have someone call me back before I was in an area with no cell service from Sept-Dec. 12/2 still no response from LensDirect. Emailed LensDirect re: “Aura Ultra AR superior scratch resistance coating” that scratched within a day using the cloth supplied by LensDirect.” 12/6/24 emailed LensDirect re: follow up. 12/11/24 still no call back from lensdirect. Emailed info@LensDirect again. 12/14/24 LensDirect states they have been trying to reach me by email and phone calls since August? I have no record of any phone calls from LensDirect, but I received a text from you yesterday in response to this complaint. My phone carrier confirms there are no records of any calls from LensDirect since July 2024 when I placed my order, only a text from yesterday. Also, I've provided my yahoo.com and gmail.com emails to you and the only emails I've received (checked both inbox and spam) from LensDirect are advertisements with nothing addressing my issue. So, LensDirect where is your proof of calls and emails that you claim you've sent since August 2024? Also, I've responded to the text you sent yesterday and have yet to receive a response.

Lens Direct.....WOW! I was searching and searching for a place to get replacement lenses for my WAY EXPENSIVE frames. I am sooooo pleased with my results. I just received my glasses back today and they look great. I can't wait to try out the transition feature in the sunlight but if that is anything like the lenses and quality work done I will be even more pleased. I was afraid my frames would brake or I would get some news that I could not get my lenses replaced. But no LENS DIRECT did it. And they did GREAT WORK!!! SO PLEASED. AND SUPER FAST 2 WEEKS!! WOW AND THANK YOU!! I already have a friend that is going to use you. Giving her all the info tomorrow to set it up for her. Tom W

Kissel was very helpful and courteous in helping me with my order. I really appreciate this level of professionalism and service. Thank you!

So it’s been 2 weeks since I ordered contact lenses. When I check the website, it says label is created. It’s been in that status since 12/2. When I chat with customer service, I’ve been told it’s been escalated to the shipping department. They told me to reach out to shipping carrier. Which is USPS. USPS to me to reach out to shipper as they have not received package. I’ve been charged for this but this time no one knows where my contacts are. I’m going to try to cancel my order and will not use this service again. What a waste of time this was.

I purchased contacts for my son on 11/26/2024, there was a 5-7 day shipping period. The tracking label was created on 12/2/24 and has been in limbo since then. I reached out to the company today who said that it's not their fault that USPS has not picked up the order yet. The company also told me that the shipping time I referred to is only once the item has been picked up by USPS. They will not cancel my order since a label has been created, even though the order is waiting in their facility for pick up and could not give me a time frame as to when it would be picked up. After this I started to look for reviews, which I should have done first, my mistake. It appears the company only publishes good reviews, but I found other people had similar issues to me through researching the company reviews else where.

This was so easy and quick! I was able to get contacts quickly, within a week, and for a better price than where I usually get them!