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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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customer S.
Jan 23, 2025
Bibi really walked me through the…
Bibi really walked me through the process of ordering my replacement lens online.
Report
PokeyNineTwoSeven
Jan 23, 2025
Bibi was great and very helpful
Bibi was great and very helpful. They answered my questions quickly and provided me a way to track my order.
Report
TW
Jan 23, 2025
Took Much Longer than advertised
I submitted the measurements but the messaging system didn't upload. A week later when I called, they told me my measurements weren't added to my order. So now it's an additional 10-14 DAYS before I get my glasses which will go beyond my dates for a trip I planned. I will not use this service again.
Response from LensDirect.comFeb 13, 2025
Hi Tara, I apologize for the delay in your order. We sent you 14 emails and five voicemails regarding this issue. I'm glad it all worked out!
Report
Alan C.
Jan 23, 2025
I had the outmost pleasure to receive…
I had the outmost pleasure to receive help from Kayla, she is very kind and knowledgeable. Great customer service! Thank you.
Report
Wayne S.
Jan 23, 2025
Tashira took care of my issue very fast.
Tashira took care of my issue very fast.
Report
Kathy
Jan 23, 2025
I have never ordered online glasses…
I have never ordered online glasses before and had a number of questions. I emailed LensDirect and Kayla quickly and professionally answered every one. My order has been placed and hopefully all goes well! I will report back. But, so far, excellent service!
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Jack G.
Jan 23, 2025
Kayla made it fast and easy
Kayla made it fast and easy. she was very helpful
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noelle N.
Jan 22, 2025
KAYLA WAS GREAT TO WORK WITH
KAYLA WAS GREAT TO WORK WITH, IT'S VERY PROFESSIONAL, AND I APPRECIATE PROMPTNESS. GREAT EMPLOYEE
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