LensDirect.comReviews of lensdirect.com

Kissel was so patient and accommodation.Great service truly appreciated.

I was having trouble getting my refund and was quite frustrated. Bibi, Abigail and Nyah were extremely helpful and thanks to them, I’ll be coming back to LensDirect to get new contacts in the future. THANK YOU ABIGAIL! THANK YOU NYAH! THANK YOU BIBI!

I had several questions about my order and Jade helped me professionally, and she was very friendly as well

First off I have never left a business review of any kind but I am so disappointed with lens direct that I feel I have no choice to warn other consumers of this company. I ordered contact lens on 1/12 and they were shipped out on 1/15. It is 1/28 and I still have not received them. I understand that packages can get lost etc but what I want to warn consumers about is their HORRIBLE customer service. I have called and emailed every day and I hardly get any response. They claim to have escalated my order but to no avail. I have had email contact and spoken with customer service and have not gotten anywhere. They claim that they will call me back or a supervisor will call me back but they never do. I have asked to have the contact lens resent and then it’s radio silence. I would like to give Lens direct zero stars but it won’t let me. Trust me one star is too much!

Kayla Answered my,questions completely. Very professional.

Sharissa was very helpful!

Had a fantastic experience with Shawn—quick, high-quality, and hassle-free service. My glasses feel brand new, even better than before!

Jade is great and patient.