LensDirect.comReviews of lensdirect.com

The quality of the lens is good, but it takes a long time to get your glasses back. Costco is much faster.

Awful business They put in horrible lenses in my Ray-bans that I cannot use. Awful color brown and see through. They lost and expensive Frames of my Moms that had just passed. I wanted to use hers as sunglasses. First they over charged me for a 50% off discount. They eventually returned half. They sent me $38 dollars without telling me for my mom’s frames they lost so it looks bad with my bank card that they made an effort. So now after refunding me for their error of over charging and refunding me something I wasn’t aware of is how they think they’ll get away with giving me all of my money back and the priceless value if my moms frames. Stay away from this awful company. When you have any problem you will get soo many texts from Randoms who don’t know what the heck is going on. I had to repeat my issue too many times. And the so called managers don’t give a care about you. Just the bottom line. The dates were last years 2024 50%off sale. The date below won’t let me say when.

After a recent eye checkup I found out - to my surprise - that I needed new lenses 6 years after my cataract surgery. I visited 2 optometrists in the area and got the second shock... a pair of basic progressive lenses was gonna put me back ~$500! Luckily after some online searches I came across LensDirect and using one of their discount coupons I was able to place my order for just over $110. They sent me a box to ship my frames and I got my new glasses back in about 2 weeks. The whole process went very smoothly and I was able to follow up with them through text messages.

They make it so easy. And their customer service is the best. Mario was so very helpful every step of the way.

Pretty fast service. Anytime I've had an issue they've fixed it in the end.

I ordered and paid for 4 pairs of lenses to be replaced in my glasses. (two were sun glasses) I shipped 3 pairs of glasses to Lens Direct and was holding the fourth till I got back the first pair. I was told after a week or so that they will not honor my purchase and payment of the glasses because the glasses are Cartier. These are vintage glasses but in good shape and are nice frames. I received a call saying that they were refunding my money and this was a firm no. I tried to talk sense into the person and then finally went to the manager who confirmed that they do not work on Cartier. As I have never run into a company that was afraid of putting a len into a pair of glasses I was shocked. If you are professionals, why would one pair of glasses differ from the other. It is a matter of crewing in or out a lenses or a frame. It is literally two screws and the other pair had six screws. In no way the truth was being told. I had ordered this after New Years at a 50% discount and feel that this also had something to do with it. It you are going to sell lens and want to discriminate on certain companies or certain people then it should be know. I never write complaining notes however this was the worst service imaginable. Motto. Deliver what you promise. This is True, L Alpers

Honestly, I can't give them more than an average 3 star score. They seem to be a legitimate company. They're not really doing anything different to set themselves apart from any other company. Their prices seem on par with everyone else out there. My biggest complaint would be the fact that I placed my order Feb 1st. Today is Feb 16th and my order still hasn't arrived yet. I will most likely shop elsewhere the next time I order contacts.

Another pair of glasses from LensDirect arrived today. The lens was not cut correctly to fit the frame. You can see between the frame and the lens. I already got one other pair before today and the lens had fallen out in the box before I opened it. They emailed prior because they had scratched a lens after production and that had to be redone, That added a month to that one. Three pairs of glasses and a problem on every one. The service at this company is very slow and the quality of their work is very poor. Order Number 914317314