LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

John A.
Jun 2, 2025
GREAT Customer service
Lens Direct customer service advisor Daisy was very understanding about a mistake in an order I made. She made the change and shipped out the correct product at no extra fee. You can't ask for anything more. Thank you Daisy.
Response from LensDirect.comJun 4, 2025
Hello John! Thank you for your kind words! I’m so glad to hear Daisy was able to assist you with your order and resolve the issue quickly and kindly. At LensDirect.com, we’re proud to have team members like Daisy who go above and beyond to take care of our customers. We truly appreciate your support and look forward to serving you again!
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Cy
Jun 2, 2025
Very polite and accommodating personnel…
Very polite and accommodating personnel via live phone call. I spoke with Jade and she explained the lens differences, plus she is trying to expedite my order.
Response from LensDirect.comJun 4, 2025
Hello CY! Thank you for sharing your experience! I’m pleased to hear that Jade was polite, accommodating, and took the time to clearly explain the lens options. We’re also glad she is working to expedite your order. At LensDirect.com, we’re committed to providing excellent service every step of the way. We appreciate your trust and look forward to serving you again!
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Steven H.
Jun 2, 2025
Experience with lens direct
Nyah was really response and helpful with my questions. Would order from this company again.
Response from LensDirect.comJun 4, 2025
Hello Steven! Thank you for your kind feedback! I’m glad Nyah was responsive and helpful with your questions. We truly appreciate your support and look forward to serving you again at LensDirect.com.
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stef G.
Jun 2, 2025
Quick and easy chat
Quick and easy chat. My issue was resolved within minutes. Nyah was professional and efficient.
Response from LensDirect.comJun 4, 2025
Hi Stef! Thank you for your feedback! I’m glad to hear Nyah was able to resolve your issue quickly and professionally. At LensDirect.com, we strive to provide efficient and effective support to all our customers. We appreciate your trust and look forward to assisting you again in the future.
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Tara R.
Jun 2, 2025
Nyah at LensDirect was incredibly…
Nyah at LensDirect was incredibly prompt and helpful in her response. She addressed my concerns quickly and made me feel completely assured that my order was being taken care of. Excellent customer service!
Response from LensDirect.comJun 4, 2025
Hello Tara! Thank you for your kind words! I’m thrilled to hear that Nyah provided prompt and helpful support, making you feel confident your order was in good hands. At LensDirect.com, we’re committed to delivering excellent customer service every step of the way. We truly appreciate your trust and look forward to serving you again!
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Satisfied C.
Jun 2, 2025
Jade did a great job!!! Jade is a ROCK STAR!!!
Jade did a great job!!! Very knowledgeable and reassured me of the process. Jade was a rock star for LensDirect!!! Even though I was calling because I have an issue with LensDirect sending me the wrong frames (not the same frames that I send to have prescription sunglasses). Because of Jade’s assistance I am confident that my issue will be resolved and I will continue to be a customer of LensDirect. Please let Jade know that I appreciate all the help!!!
Response from LensDirect.comJun 4, 2025
Hello There! Thank you for sharing your experience and for your kind words about Jade! We’re sorry for the mix-up with your frames, but I’m glad Jade was able to provide knowledgeable and reassuring support. She truly is a rock star, and I’ll be sure to pass along your appreciation. We’re committed to resolving your issue promptly and look forward to continuing to serve you at LensDirect.com.
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Chris S.
May 31, 2025
Great prices and good quality options
Great prices and good quality options
Response from LensDirect.comJun 4, 2025
Hello Chris! Thank you for your feedback! We’re glad you found our prices competitive and our quality options satisfactory. At LensDirect.com, we strive to offer the best value without compromising quality. We appreciate your support and look forward to serving you again!
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Fanny M.
May 31, 2025
This is too slow
This is too slow. I've been waiting for my contacts for over a month. When I ordered them, they said the service was fast. I called and they told me to check the page for my order number. It says it's under review. The update was made 3 weeks ago.
Response from LensDirect.comJun 3, 2025
Hello Fanny! Thank you for reaching out and sharing your experience. We sincerely apologize for the delay and the frustration it has caused. Waiting over a month for your contacts—especially after being told the service would be fast—is understandably disappointing, and we regret that we’ve not met your expectations. The status of "under review" for such an extended period is not typical, and we agree that a lack of updates is unacceptable. We’re currently reviewing the situation internally to understand what went wrong and to ensure it doesn’t happen again.
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