LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Nicole O.
Jun 3, 2025
I feel very taken care of all around…
I feel very taken care of all around and looking forward to getting my new lenses in glasses that I own and have a hard time getting new frames as I love the ones I have. So thankful for this option that LensDirect offers that local eye clinics don’t offer! Impressive service!
Response from LensDirect.comJun 4, 2025
Hello Nicole! Thank you so much for your thoughtful review! I’m truly glad to hear you feel well taken care of and that our lens replacement service has given you a way to keep the frames you love. At LensDirect.com, we’re proud to offer options that many local clinics don’t—and it’s great to know our service made a difference for you. We appreciate your trust and look forward to getting your updated glasses back to you soon!
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charles D.
Jun 2, 2025
Johnny on the spot with everything that…
Johnny on the spot with everything that needed! Give him full 5 stars!
Response from LensDirect.comJun 4, 2025
Hello Charles! Thank you for the fantastic review! We’re thrilled to hear Johnny was right on the spot and provided excellent service. I’ll be sure to pass along your 5-star praise to him. At LensDirect.com, we’re committed to delivering top-notch support every time. Thanks for choosing us!
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Chris M.
Jun 2, 2025
Excellent service.
Excellent service. My agent Kwasi got my account set up for me and was very helpful!
Response from LensDirect.comJun 4, 2025
Hello Chris! Thank you for your kind words! I’m glad Kwasi was able to help you set up your account and provide excellent service. At LensDirect.com, we’re proud of our team members who make the process easy and smooth for our customers. We appreciate your support and look forward to assisting you again!
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MOZLEY
Jun 2, 2025
Extremely efficient and effective…
Extremely efficient and effective customer service. Warm, friendly, and highly professional people guided me through the process. It's been a great pleasure working with them. I will most certainly recommend lens direct to my friends and family.
Response from LensDirect.comJun 4, 2025
Hello Mozley! Thank you so much for your thoughtful review! I’m thrilled to hear that our team provided warm, efficient, and professional service throughout your experience. At LensDirect.com, we’re dedicated to making the process smooth and enjoyable for every customer. Your recommendation means a great deal to us—we truly appreciate your support and look forward to serving you and your loved ones in the future!
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Sarkis
Jun 2, 2025
Kissel was very helpful i think she…
Kissel was very helpful i think she deserves a raise for her hard work!!!!
Response from LensDirect.comJun 4, 2025
Hello Sarkis! Thank you so much for your kind words! We’re thrilled to hear that Kissel was so helpful—she’s truly a valued member of our team, and I’ll be sure to pass along your appreciation. At LensDirect.com, we’re proud to have team members who go above and beyond. Thanks again for your support!
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Lexi
Jun 2, 2025
Kwasi madę it very easy and simple to…
Kwasi madę it very easy and simple to resolve problem and went above and beyond by providing additional discount
Response from LensDirect.comJun 4, 2025
Hello Lexi! Thank you for your feedback! I’m so pleased to hear that Kwasi made the resolution process easy and went the extra mile to provide additional support and savings. At LensDirect.com, we’re committed to delivering outstanding service, and it’s great to know Kwasi delivered on that promise. We appreciate your business and look forward to serving you again!
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Cassandra O.
Jun 2, 2025
Nyah was very helpful.
Nyah was very helpful. Knew exactly what I needed and assisted me very professionally. Thank you, Nyah.
Response from LensDirect.comJun 4, 2025
Hello Cassandra! Thank you for your kind feedback! I’m glad to hear Nyah provided the support you needed with professionalism and care. At LensDirect.com, we’re proud of team members like Nyah who help make the experience smooth and personalized. We appreciate your business and look forward to assisting you again!
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Jo R.
Jun 2, 2025
Nyah helped correct an order issue
Nyah helped correct an order issue. Resolved quickly. Great deal and service for replacement lens
Response from LensDirect.comJun 4, 2025
Hi Jo! Thank you for your feedback! I’m glad to hear Nyah was able to quickly resolve the order issue. At LensDirect.com, we’re committed to offering great value and service, and we’re happy you had a positive experience with your replacement lenses. We appreciate your support!
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