LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Wen
Jun 3, 2025
Successful Order Update
I had mistakenly chosen the wrong tint color for my sunglasses. I emailed customer service, and in less than 24 hours Sade had updated the order for me for which I am grateful. Sade was professional and courteous.
Response from LensDirect.comJun 4, 2025
Hello Wen! Thank you for sharing your experience! We're so glad to hear that Sade was able to assist you quickly and professionally. At LensDirect.com, we understand that mistakes happen, and we're always here to help make things right. We'll be sure to pass along your kind words to Sade — she’ll be thrilled to know she made a difference. Thanks again for choosing us!
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Rohit S.
Jun 3, 2025
Nyah took care of the order.
Nyah took care of the order.
Response from LensDirect.comJun 4, 2025
Hello Rohit! Thank you so much for your feedback! We're thrilled to hear that Nyah took great care of your order. At LensDirect.com, we pride ourselves on delivering excellent customer service, and it's wonderful to know that Nyah made your experience a positive one. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
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Xavier H.
Jun 3, 2025
Nyah was very kind and assisted me…
Nyah was very kind and assisted me quickly.
Response from LensDirect.comJun 4, 2025
Hello Xavier! Thank you for your kind feedback! We're so glad to hear that Nyah was able to assist you quickly and kindly. We’ll be sure to share your appreciation with her!
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Dennis M.
Jun 3, 2025
Don’t have bifocals for new frames purchased
The person who responded to text was fine, just stating facts that LensDirect does not do bifocals for new frames purchased on their site. Too bad for them, was able to go elsewhere
Response from LensDirect.comJun 4, 2025
Hello Dennis! We're glad to hear that our team member provided clear information, though we understand your disappointment about our current inability to offer bifocals for new frame purchased from the website. We're actively exploring options to expand our lens offerings, and we hope to make bifocal lenses available for frames from our collection in the near future. We truly appreciate your input—it helps us grow and better serve our customers.
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ReadyDiagram
Jun 3, 2025
Customer service has been responsive…
Customer service has been responsive and helpfull so far. I'm looking forward to getting my Oakley Holbrook's back and enjoying the sunshine
Response from LensDirect.comJun 4, 2025
Hello Ready! Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service team so far. We’re just as excited for you to get your Oakley Holbrooks back—they’re perfect for soaking up the sunshine! If you have any questions or need further assistance, feel free to reach out anytime at LensDirect.com. Enjoy the sunshine in style!
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Anita E.
Jun 3, 2025
Excellent service
As always, my questions are always answered in a timely fashion. Any issues I may have are always addressed and customer service is friendly and helpful.
Response from LensDirect.comJun 4, 2025
Hello Anita! Thank you for your continued support! I'm glad to hear our team consistently provides timely answers and helpful service. At LensDirect.com, ensuring our customers feel cared for is our top priority. We truly appreciate your loyalty and look forward to serving you again!
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Jen
Jun 3, 2025
Emailed with a few questions re: my account and order
Sent an email due to having an issue locating my account online to provide my PD. Bibi responded quickly and with a friendly tone resolving all issues. Great customer service BIBI! Thank you!
Response from LensDirect.comJun 4, 2025
Hello Jen! Thank you for sharing your experience! I’m so glad to hear Bibi was able to assist you quickly and with such a friendly approach. At LensDirect.com, we’re committed to making every step of the process easy and stress-free. I’ll be sure to pass along your kind words to Bibi—she’ll be thrilled! We appreciate your support and look forward to serving you again.
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Elizabeth J.
Jun 3, 2025
Excellent Customer Service
When I had a problem. The staff apologized for the problem. There was no arguments or telling me what I couldn't do. Instead they corrected the problem. I will use them in the future.
Response from LensDirect.comJun 4, 2025
Hello Elizabeth! Thank you for your honest and thoughtful feedback. I’m very glad our team handled the situation with care and professionalism, and that we were able to resolve the issue to your satisfaction. At LensDirect.com, we believe in making things right—without hassle. We truly appreciate your trust and look forward to serving you again in the future.
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