LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Lisa A.
Jun 4, 2025
Great replacement lens.
Great replacement lens.
Response from LensDirect.comJun 10, 2025
Hello Lisa! That's what we love to hear! We're thrilled you're happy with your great new replacement lenses. Thanks for choosing lensdirect.com
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Emilijus G.
Jun 4, 2025
The lens shape for the Clubmasters was…
The lens shape for the Clubmasters was incorrect. Unfortunately, I was not offered a resolution that met my needs, as I'm not comfortable sending in my frames to have the lens shape corrected. It's difficult to place trust in a process that didn’t deliver the correct fit the first time, especially when it was advertised as compatible. Regrettably, this has cost me both time and money, so I’ve decided to move forward with an OEM lens replacement instead.
Response from LensDirect.comJun 5, 2025
Hello Emilijus! Thank you for taking the time to share your experience. I'm truly sorry to hear that the lens shape for your Clubmasters did not meet expectations, and I completely understand how frustrating and disappointing that must have been—especially after trusting that the lenses would be compatible. We genuinely regret that we couldn’t provide a resolution that felt right for you. Your hesitation about sending in your frames again is completely valid, particularly after an initial experience that didn’t go as promised. It’s never our intention to cause inconvenience, and I sincerely apologize for the time and expense this has cost you. While I’m disappointed we weren’t able to earn your full trust this time, I respect your decision to move forward with an OEM replacement. Should you ever reconsider or need assistance in the future, we would welcome the opportunity to make things right.
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Daniel D.
Jun 4, 2025
Nyah was great
Nyah was great! All my questions were answered and issues were resolved! Thank you
Response from LensDirect.comJun 10, 2025
Hello Daniel! Thank you for your positive review. We are delighted to know that Nyah provided you with excellent service and successfully resolved your issues. Customer satisfaction is very important to us, and your feedback affirms the hard work we put in every day. We appreciate you choosing lensdirect.com and look forward to assisting you in the future.
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Lisa R.
Jun 4, 2025
Lens Direct
Nyah helped me right away. She cancelled my order quickly. Great costumer service!!
Response from LensDirect.comJun 9, 2025
Hello Lisa! Thank you so much for your kind words! We're thrilled to hear that Nyah was able to assist you quickly and provide the great customer service we strive for at LensDirect.com. We’ll be sure to pass along your appreciation to her. If you need anything else in the future, don’t hesitate to reach out — we’re always happy to help!
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Shelby Westerman R.
Jun 4, 2025
Order Arrived at Wrong Address.. Fixed!
My contact order went to the wrong address. Sade from customer service replied to my email and was able to rectify it for me. Thank you Sade and LensDirect!
Response from LensDirect.comJun 5, 2025
Hello Shelby! Thank you so much for your kind words! We're sorry to hear there was an issue with your contact lens order, but we're thrilled that Sade was able to resolve it quickly for you. At LensDirect.com, we pride ourselves on providing excellent customer service, and it's wonderful to hear that Sade made a positive impact on your experience. We'll be sure to pass along your thanks to her. If you ever need anything else, we're always here to help!
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Daniel
Jun 3, 2025
Kwasi was very helpful
Kwasi was very helpful, thank you.
Response from LensDirect.comJun 4, 2025
Hi Daniel! Thank you for your feedback! We’re so glad to hear that Kwasi was helpful. At LensDirect.com, providing excellent service is what we strive for, and we’re happy Kwasi made your experience a positive one.
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Ronald W.
Jun 3, 2025
Mario helped me through a process issue…
Mario helped me through a process issue that made Eccles work for him. Corrected it promptly and expertly. A great employee for a great company.
Response from LensDirect.comJun 4, 2025
Hello Ronald! Thank you for the wonderful feedback! We're so glad Mario was able to step in and resolve the issue quickly and expertly. At LensDirect.com, we’re proud to have team members like Mario who go the extra mile to support our customers.
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Kevin K.
Jun 3, 2025
Great Customer Service
Hi, BiBi was very Helpful with my order, and answered all my questions. Thanks for the Great customer Service. Kevin Kennedy Round Rock Texas.
Response from LensDirect.comJun 4, 2025
Hello Kevin! Thank you for the kind words! We're so happy to hear that BiBi was helpful and able to answer all your questions. At LensDirect.com, we’re committed to providing excellent customer service, and it’s always great to hear when our team delivers.
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