LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

GREGORY
Oct 9, 2026
Great customer service
Great customer service, great support, great products, great prices! This is the go-to place for contact lenses.
Response from LensDirect.comOct 15, 2026
Hello Gregory! We're thrilled to hear that you're happy with our customer service, support, product quality, and competitive prices. It means a lot to know that Lens Direct is your go-to place for contact lenses! We truly appreciate your loyalty and look forward to continuing to provide you with an excellent experience. Thanks for choosing Lens Direct!
Report
Paul K.
Oct 9, 2026
I did not get my package
I did not get my package
Response from LensDirect.comOct 13, 2026
Hello Paul! We’re truly sorry that your package didn’t arrive as expected. We understand how frustrating and disappointing this must have been, and we sincerely apologize for the inconvenience. We’ve processed a replacement order to help make things right. Thank you for bringing this to our attention and for giving us the opportunity to resolve the issue. We appreciate your patience and understanding!
Report
Tina S.
Oct 9, 2026
Good products
Good products, quality customer service
Response from LensDirect.comOct 15, 2026
Hello Tina! We're glad to hear you're happy with our product quality and customer service. Providing great products and excellent support is always our goal. We appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
Report
Kitty
Oct 9, 2026
Fast
Fast, great pricing and very attentive.
Response from LensDirect.comOct 15, 2026
Hello Kitty! We're delighted to hear that you appreciate our quick service, competitive pricing, and attentive customer care. We always strive to provide the best possible experience for our customers. Thank you for choosing Lens Direct. We look forward to serving you again!
Report
Jane A.
Oct 9, 2026
Excellent
Excellent. Love the polarized polycarbonate sunglasses lens. Amazing detail when you wear them outside. Like high definition vision. Sharper vibrant colors. Customer service extremely helpful. Made it easy for order placement. Fast shipping.
Response from LensDirect.comOct 15, 2026
Hello Jane! We're thrilled to hear that you're loving your polarized polycarbonate sunglasses lenses and enjoying the crisp, vibrant colors and enhanced clarity outdoors. It's also wonderful to know that our customer service team made placing your order easy and that your order arrived quickly. We truly appreciate your support and look forward to helping you with your future eyewear needs. Thank you for choosing Lens Direct!
Report
Stefani G.
Oct 9, 2026
I am SO pleased
I am SO pleased with my lens replacement. My optometrist was going to charge me $703 to replace my lenses and I had already had one pair relensed at near $700 so I thought to give Lens Direct a try at a fourth of the price! They came back perfect! I am a very happy customer! Thank you, Jason for all your assistance.
Response from LensDirect.comOct 9, 2026
Hello Stefani! We’re absolutely delighted to hear that you’re so pleased with your new lenses and that we could help you save money without compromising on quality. Your satisfaction means the world to us, and we truly appreciate you choosing LensDirect! We hope you enjoy your relensed glasses and look forward to helping you again in the future. 💙
Report
Mickie H.
Oct 9, 2026
Great personalized and prompt support…
Great personalized and prompt support from Sherine. In a time of auto-email notifications, it was great to experience the support of a real customer service professional who looked into the details of my order and helped us get the information we needed.
Response from LensDirect.comOct 9, 2026
Hello Mickie! We’re so pleased to hear that Sherine provided you with the personalized, prompt support you deserved. At LensDirect, we believe that great customer service means taking the time to listen, look into the details, and make sure our customers get the answers they need. We’ll be sure to share your kind words with Sherine. Thank you for choosing LensDirect!
Report
Alvin M.
Oct 8, 2026
Great service especially as a first…
Great service especially as a first tine customer Thanks to Mario
Response from LensDirect.comOct 9, 2026
Hello Alvin! We’re delighted to hear that you had such a great experience as a first-time customer. We’ll be sure to pass your kind words on to Mario. We truly appreciate you choosing LensDirect and look forward to helping you again in the future!
Report