LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Mickey R.
Oct 8, 2026
Chelsea
Chelsea, my customer service representative was both knowledgeable and efficient with assisting me with my order. I’ve been a LensDirect customer for some time.
Response from LensDirect.comOct 9, 2026
Hello Mickey! We’re delighted to hear that Chelsea provided you with knowledgeable and efficient service while assisting with your order. We’ll be sure to share your kind feedback with her. We truly appreciate your continued trust in LensDirect and look forward to serving you again!
Report
Chad K.
Oct 8, 2026
Lexi made it awesome for me was very…
Lexi made it awesome for me was very helpful and patient
Response from LensDirect.comOct 9, 2026
Hello Chad! We’re so happy to hear that Lexi made your experience a great one by being so helpful and patient. We’ll be sure to share your kind words with her. We truly appreciate you choosing LensDirect and look forward to helping you again in the future!
Report
Rich V.
Oct 8, 2026
Kissel made the replacement process…
Kissel made the replacement process quick and easy.
Response from LensDirect.comOct 9, 2026
Hello Rich! We’re delighted to hear that Kissel made the lens replacement process quick and easy for you. We’ll be sure to pass along your kind words. We appreciate you choosing LensDirect and look forward to helping you again!
Report
Martin K.
Oct 8, 2026
Orders take a long time to receive - You sent me an email a week ago stating…
You sent me an email a week ago stating ‘They’re on their way!’ I still haven’t received them. This happens with every order I make with you. The orders - contacts I ordered - wete fine.
Response from LensDirect.comOct 8, 2026
Hello Martin! We’re very sorry for the delay and completely understand your frustration, especially after receiving an update that your order was on its way. We sincerely apologize that this has happened with previous orders as well. We’ve already arranged replacement lenses for you due to the delay and are doing our best to get them to you as quickly as possible. We truly appreciate your patience and the opportunity to make this rig
Report
Edsel K.
Oct 8, 2026
Karon was fast responding and helpful
Karon was fast responding and and answering my question.Was very helpful and polite.
Response from LensDirect.comOct 9, 2026
Hello Edsel! We’re delighted to hear that Karon was quick to respond and provided helpful, polite service while answering your questions. We’ll be sure to share your lovely comments with Karon. We truly appreciate you choosing LensDirect and look forward to assisting you again!
Report
Kate L.
Oct 8, 2026
Keron has been absolutely fantastic!
Keron has been absolutely fantastic!! They have gone above and beyond to answer my questions regarding a potential order that is both very specific and very important to me. I have felt heard, kindly attended to, and as if my concerns are as much of a priority to Keron as they are to me!! I will definitely be placing more orders in the future, and customer care personnel such as Keron (an actual real live person!!) are the very reason I will keep choosing Lens Direct!! :) Thank you, Keron, for being quick to respond, and obvious in your caring about my specificities!! You’ve been helpful beyond words, and I appreciate you greatly!! :)
Response from LensDirect.comOct 9, 2026
Hello Kate ! We’re thrilled to hear that Keron went above and beyond to make you feel heard, supported, and genuinely cared for. We understand how important it is to get every detail right, especially when it comes to an order that means so much to you. We’re delighted that Keron took the time to address your questions with care, patience, and prompt responses. We’ll be sure to share your kind words with Keron! 💙 Thank you for choosing LensDirect and for trusting us with your needs. We look forward to helping you with your future orders!
Report
Desiree
Oct 8, 2026
Chela was friendly and helpful
Chela was friendly and helpful
Response from LensDirect.comOct 9, 2026
Hello Desiree! We’re happy to hear that Chela was friendly and helpful throughout your experience. We’ll be sure to pass along your lovely comments to her. We truly appreciate you choosing LensDirect and look forward to assisting you again!
Report
Keke C.
Oct 8, 2026
Amazing
Amazing. Helped with flying colors.
Response from LensDirect.comOct 9, 2026
Hello Keke! We’re thrilled to hear that you received such excellent support. Providing helpful and friendly service is what we strive for, and we’re so glad we could make your experience a great one. We truly appreciate you choosing LensDirect and look forward to helping you again!
Report