LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

WENDY
Oct 12, 2026
I have had two sets of lenses replaced
I have had two sets of lenses replaced. I also bought a pair of glasses from them. Everything was as expected. I also appreciate how they keep you up to date. Skip L
Response from LensDirect.comOct 15, 2026
Hello Wendy! Thank you for your continued trust in Lens Direct! We're glad to hear that your lens replacements and glasses purchase went as expected. We also appreciate you highlighting our order updates, as keeping our customers informed is an important part of providing a great experience. Thank you for your support, and we look forward to serving you again!
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Matthew W.
Oct 11, 2026
Generally good
Got my prescription wrong, possibly my fault, but wouldnt send the corrected version until they received the old one. Also, they don't work with eye insurance
Response from LensDirect.comOct 15, 2026
Hello Matthew! We're sorry to hear that your experience was frustrating, especially when trying to correct your prescription. We understand how important it is to get your lenses right and appreciate your feedback regarding our replacement process and insurance options. Your comments are valuable to us as we continually look for ways to improve the customer experience. Thank you for giving Lens Direct a try.
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Tom H.
Oct 11, 2026
Website that will not let you pay!
This is the 2nd time that your website will not take my payment information. I tried using paypal & I tried using my credit card. This time & the last time I used your website it did not work. Last time your employee had to enter my CC information. They offered to do that again, but I will not order any thing else until you fix your website.
Response from LensDirect.comOct 13, 2026
Hello Tom! We sincerely apologize for the repeated difficulties you’ve experienced when trying to place an order on our website. We understand how frustrating it must be to encounter the same payment issue twice, especially after having to seek assistance with your previous order. This is certainly not the experience we want for our customers. Thank you for bringing this to our attention. We take your feedback seriously and will share it with our team for further investigation. We truly appreciate your patience and hope to provide you with a smoother, more reliable checkout experience in the future.
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Marina
Oct 10, 2026
It was easy to reorder
It was easy to reorder, in fact, I appreciate the reminder, paired with a nice discount offer. The package arrived faster than I expected!
Response from LensDirect.comOct 15, 2026
Hello Marina! We're glad you found the reordering process easy and appreciated the timely reminder and special discount offer. It's even better to hear that your package arrived sooner than expected! We truly appreciate your continued support and look forward to serving you again. Thank you for choosing Lens Direct!
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Eleanor M.
Oct 10, 2026
Fast service. Quality product
Fast service. Quality product
Response from LensDirect.comOct 15, 2026
Hello Eleanor! We're happy to hear that you're pleased with our fast service and product quality. We appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
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Kevin H.
Oct 10, 2026
Simple order and shipping was here…
Simple order and shipping was here sooner than later Excellent experience
Response from LensDirect.comOct 15, 2026
Hello Kevin! We're delighted to hear that placing your order was simple and that your shipment arrived sooner than expected. Providing a smooth and convenient shopping experience is always our goal. We truly appreciate your support and look forward to serving you again. Thank you for choosing Lens Direct!
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Michelle L.
Oct 10, 2026
Easy to order,lots of options and fast…
Easy to order,lots of options and fast delivery.
Response from LensDirect.comOct 15, 2026
Hello Michelle! We're glad you found our ordering process easy, enjoyed our wide selection of options, and received your order quickly. We strive to make shopping with Lens Direct simple and convenient. We appreciate your support and look forward to serving you again!
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David B.
Oct 10, 2026
Very quick service
Very quick service, easy to navigate web site and was kept well informed through the whole process. The end product was turned out great and was very good quality.
Response from LensDirect.comOct 15, 2026
Hello David! We're delighted to hear that you found our website easy to navigate, appreciated our quick service, and felt well informed throughout the process. It's wonderful to know that you're happy with the quality of your finished product, too! We truly appreciate your feedback and thank you for choosing Lens Direct. We look forward to serving you again!
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