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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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A.
Feb 4, 2026
Dianna was amazing!
Dianna was amazing!! Best customer service I’ve received over the phone in a longggg time.
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Dr. Miluna F.
Feb 4, 2026
Mario: Professional & Kind Agent
Mario was a professional and kind customer service agent when my credit card was declined completing my online contact lens order. He remained in communication until my order was complete. I would say that Lens Direct values me as a customer, based on this and my previous buying experience with them.
Report
Christina
Feb 4, 2026
Ordering with LensDirect was so quick &…
Ordering with LensDirect was so quick & easy. Got my lenses very quickly! Thank you!!
Report
C R.
Feb 4, 2026
Starr was the perfect professional
Starr was the perfect professional. I appreciate the personal attention and the help she gave me.
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Farris P.
Feb 4, 2026
Kwasi was understanding and very…
Kwasi was understanding and very professional. This is my first time ordering and he sounded trusting.
Report
Tim
Feb 4, 2026
Great customer service
Customer service helped me when I needed them most.
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Paul B.
Feb 4, 2026
Mistake on my Part fixed.
I placed an order for some RX sunglasses, I realized after I got the confirmation email, id ordered the wrong pair. I got on the live chat with Chelsea and after about 10 minutes she was able to get me the correct pair. Helpful and courteous, 100% recommend.
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Cynthia
Feb 3, 2026
Very helpful and patient with me even…
Very helpful and patient with me even tho i was frustrated!
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