Leigh H.
Was very helpful and pleasant!
Was very helpful and pleasant!
Response from LensDirect.comApr 8, 2026
Hello Leigh! We’re glad to hear that our team was helpful and pleasant. Your kind words mean a lot to us!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Leigh H.
Was very helpful and pleasant!
Response from LensDirect.comApr 8, 2026
Hello Leigh! We’re glad to hear that our team was helpful and pleasant. Your kind words mean a lot to us!
caitlin S.
The customer service representative, Kissel, helped verify my prescription quickly. She made the process easy and fast.
Response from LensDirect.comApr 8, 2026
Hello Caitlin! We’re glad to hear that Kissel made verifying your prescription easy and fast. We’ll be sure to pass along your kind words she’ll be thrilled to hear them!
Octavia B.
My service rep was polite and kowledgable which eased my suspicions when im giving my $$ info also she noted that i hadninclude some info that is very necessary
Response from LensDirect.comApr 8, 2026
Hello Octavia! We’re glad to hear that your service representative was polite and knowledgeable, helping you feel comfortable while providing your payment information. It’s great that they also caught the missing details to ensure everything went smoothly. Your feedback is much appreciated!
Johan G.
Very insightful and helpful
Response from LensDirect.comApr 8, 2026
Hello Johan! We’re glad to hear that our team was insightful and helpful. We appreciate you taking the time to share your experience!
Kathryn
Easy to order, fast delivery!
Response from LensDirect.comApr 8, 2026
Hello Kathryn! We’re glad to hear that you found ordering easy and enjoyed the fast delivery. We appreciate you sharing your experience!
Anita D.
Quickly addressed my problem. KWASI was very helpful.
Response from LensDirect.comApr 8, 2026
Hello Anita! We’re glad to hear that Kwasi quickly addressed your problem and was very helpful. We’ll be sure to pass along your kind words he’ll really appreciate it!
Rupasri S.
Great experience!
Response from LensDirect.comApr 8, 2026
Hello Rupasri! We’re thrilled to hear you had a great experience. We appreciate you sharing your thoughts!
Drea P.
Lens direct gave me a very fast response and answered all of my questions! I used the chat option and was easily able to communicate with the department that I needed! Mario was wonderful!
Response from LensDirect.comApr 8, 2026
Hello Drea! We’re thrilled to hear that our chat option made communicating easy and that Mario provided wonderful support. We’re glad all your questions were answered quickly and efficiently!