LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Charlena
Apr 1, 2026
Great service!
Great service!
Response from LensDirect.comApr 8, 2026
Hello Charlena! We’re glad to hear you had great service. We appreciate you sharing your experience!
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MTownsend
Apr 1, 2026
Mario was very helpful and answered all…
Mario was very helpful and answered all of my questions quickly and efficiently.
Response from LensDirect.comApr 8, 2026
Hello MT! We’re glad to hear Mario provided helpful, quick, and efficient support. We’ll be sure to pass along your kind words—he’ll really appreciate it!
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Rudolph M.
Apr 1, 2026
Phone support was very good
Phone support was very good, but website a bit disappointing: first, it refused my charge, then, after phone rep set up an account, the website seemed to delete my order. I then re-entered, and upon checkout, it "found" my original order, and was about to charge me for two orders.
Response from LensDirect.comApr 8, 2026
Hello Rudolph! We’re glad to hear that our phone support was very helpful, but we apologize for the frustration with the website issues. Your feedback is valuable and will help us improve the ordering process to prevent errors like duplicate orders and account confusion in the future. We appreciate your patience as we work to make the experience smoother.
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Kathy
Apr 1, 2026
Bibi was more than PHENOMENAL!
Bibi was more than PHENOMENAL!! She was patient & professional & solved my issue better than I had hoped!! In this world of poor customer service...she is a shining example of how to interact w/customers! Thank you Bibi!!
Response from LensDirect.comApr 8, 2026
Hello Kathy! We’re thrilled to hear that Bibi went above and beyond with patience, professionalism, and effective solutions. She truly sets a high standard for customer service, and we’ll be sure to share your kind words she’ll be overjoyed!
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Brenna W.
Apr 1, 2026
Don't use Lens Direct unless you want…
Don't use Lens Direct unless you want them to lose irreplaceable vintage frames and refuse to accept back brand new frames they can resell because they are splitting hairs on their return policy. Use Replace a Lens instead. They also offer substantial discounts on Black Friday.
Response from LensDirect.comApr 2, 2026
Hello Brenna! We’re truly sorry to hear about your experience, and we understand how upsetting this must have been especially when it involves something as special and irreplaceable as vintage frames. This is not the experience we want for any of our customers. We sincerely apologize for the frustration caused regarding both the handling of your frames and the return process. Your feedback about our policies and communication is taken seriously, and we will be reviewing this internally to ensure we’re being as fair, clear, and customer-focused as possible. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can look into your case in more detail and work toward a resolution. Thank you for bringing this to our attention.
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snarxw
Apr 1, 2026
Quick response to my inquiry and very…
Quick response to my inquiry and very informative with all the information needed that I requested and more!
Response from LensDirect.comApr 8, 2026
Hello Snarxw! We’re glad to hear that our team responded quickly and provided all the information you needed and then some. We appreciate you taking the time to share your experience!
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Greg
Apr 1, 2026
Great customer service!
There was an issue with the credit card billing. She took care of it and called me back in a very short time. Excellent customer service!
Response from LensDirect.comApr 8, 2026
Helllo Greg! We’re glad to hear that the billing issue was handled quickly and that you received a prompt callback. Providing excellent customer service is always our goal, and we’re thrilled it made a difference for you!
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Gary Noll J.
Apr 1, 2026
Good customer service
Good customer service my glasses were not in the shape required for their Lens replacement so they sent me a shipping label so I could send another pair.
Response from LensDirect.comApr 8, 2026
Hello Gary! We’re glad to hear that our team provided good customer service and made it easy for you to send another pair of glasses with the shipping label. We appreciate you sharing your experience!
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