LensCraftersReviews of lenscrafters.com

LensCrafters is the best hands down. Quality and great deals all the time

This was a Review Reply to an email by Lens Crafters Canada on the Spectacles/Glasses themselves and my current satisfaction with them - that is not currently going through on their systems: I do enjoy these pair of specs in that they have ticked off most of the boxes I need (such as a larger lens size & a comfortable bridge). The Armani Exchange Specs again are great - however I am slightly disappointed as a first time spec purchaser that the process wasn't so smooth. I spent around 3 hours in the Kingston centre attempting to find the right pair and match most things to my price area. The biggest hurdle came from the differences between the LensCrafters Canada Website versus the in-store purchasing app that is used by the associates. I had come across many frames - 1 in particular that was 50% off online there, this pair was in stock in the store even... however, due to the separation I wouldn't have been able to get them at 50% off without ordering them, which would mean the 50% off lenses deal wouldn't apply. And then also a few extra price reductions on 'required lens coatings for my prescription - e.g. blue light filter' would not apply either. Therefore although I do love this pair and they fit me nicely, I would have wished I could have gotten that other pair with a better gripped bridge & ear straps, with an even slightly larger lens area alongside a more curved edge around my cheekbones (to reduce light from the side coming in). The pair I have currently would have made an exquisite second pair to wear around the house or in simple situations such as the computer. But for movement & extended use in situations such as outdoors in the heat, the pair that should have fit me/worked for me just didn't happen due to the in-store versus online differences/separation. The staff in Kingston were really/truly very helpful - especially over about 3 hours there, but even assisting me in ordering the specs online would have brought me to my desires pair directly - since it appears NOW as if I could have still received the same 50% off lenses and that 50% off of the frame through ordering online. I get helping/going through stores is needed still, I definitely would prefer store centres be open/available. And I would be glad to help out in any way possible there... a new associate was knowledgeable, but we were both learning things as we searched over those hours as I had a few specific things such as insurance claims - that apply only every 2 years & they require an immediate phone call, etc., which she had not come across before. The in-person staff can be a great help and I would want to help keep them on hand in future, but for my first pair of specs I was really hoping to have the right ones... the ones that would fit me for many many many years to come and the confusing situation just stopped that from happening here unfortunately.

I am somehow satisfied with my purchase. The main issues I had were due to the usability of the site or lack thereof. The latency is high, sometimes the cursor keeps spinning and the price for the optional feature (like chromatic options) never shows up. Then I used the "try on" option and for the most part was good but it recommended a medium frame but the one I purchase presses my temps so it is unconfortable and leaves a mark. I would like to change the frame but I am not sure if that is possible. I guess I have to call customer service.

The experience was streamlined and simple to use, and I ended up getting all the lenses featured without issue. My only problem was with checkout; I had to purchase as a guest then log in to save my order, but my cart is still full with my previous attempts when I was signed in

Had to return 2 frames because they were too large. LensCrafters online had xs frames and I found one I love. I am no child so children’s frames are way too wild in style. Wish you carried more xs but so happy with my new glasses. Many thanks

Unhelpful and unfriendly associates. I submitted feedback to customer service and my issue was not resolved. Gaslighted, multiple employees told me the blue violet light lenses are clear and they simply are not. They are yellow. This needs to be disclosed when ordering. Not suitable for everyday wear. I addressed this and they will not remake my lenses. I have to return and reorder. My frames are out of stock. I don’t want new frames. I want new lenses. Horrible horrible horrible response from customer service. I will never do business here again.

Great thank you

Great glasses, great fit stylish look very comfortable. I can see much better out of a bigger frame than the persol I had before that.