LensalterWelcome to LensAlter At LensAlter , we create eyewear with style and originality in mind. Every pair is thoughtfully designed to stand out, reflecting unique trends and fashion-forward looks. Loved by thousands of fans worldwide, our glasses let you express your personality with confidence and flair. best-sellers kawaii-series New Arrivals Blog
Lensalter (lensalter.com) has 389 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jess R.
Almost a full month went by before you guys just cancelled my order for NO reason and still haven’t refunded me my money! CROOKS!
Response from LensalterNov 11, 2025
We’re really sorry for the frustration this caused. Your refund has already been processed — please kindly check your account for confirmation. We truly apologize for the inconvenience and appreciate your patience.
Shas A.
Never received my order and didn't really get any compensation for the trouble.
Response from LensalterNov 4, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Jordin P.
> I really wanted to like this company, but I’ve been pretty disappointed with my experience. When I received my glasses, the left lens was not the correct prescription, and I reached out twice via email over the past two weeks with no response. I even tried contacting them through Instagram, but the person running the account didn’t seem very interested in helping. I understand mistakes can happen, but the lack of communication and support has been frustrating. I hope they can improve their customer service, because I really did want to love my purchase.
Response from LensalterNov 4, 2025
Thank you so much for sharing your experience with us, and we’re truly sorry to hear about the issues you’ve encountered. This is absolutely not the experience we want our customers to have, and we sincerely apologize for the lack of timely communication on our end. We’ve now processed a full refund for your order, and we’re working to improve our customer service to make sure this doesn’t happen again. We truly appreciate your patience and hope to serve you better in the future.💛
Keebo G.
I didnt even get my glasses
Response from LensalterOct 27, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
Sea
Wasn’t delivered due to counterfeit postage. However they did refund my money and that was appreciated.
Response from LensalterOct 27, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience. And thank you for your patience and for acknowledging the refund. We still hope to have another chance to make things right for you.💛
bunny
usps screwed up and lost my package, but lensalter was quick to jump on it and offer a full refund for my order :) very satisfied with my lensalter experience! (i do still wish i could've received my glasses, but that was usps's fault, not lensalter's)
Response from LensalterOct 27, 2025
Thank you so much for your kind words and understanding! We’re truly sorry that shipping issues kept you from having the best experience with us. But we’re really glad to hear you had a positive experience with our support team. We sincerely appreciate your patience and hope that one day we’ll have the chance to send you your favorite glasses successfully.💛
Oliver G.
The website was easy to use and understand. I was able to purchase the glasses I wanted, unfortunately due to the administration in my country and the tariffs I was unable to get them. The support/help team was very friendly and helpful and they immediately responded every time I reached out. They also sent me a full refund when they found out they were unable to deliver my package. So even though I was unable to get the glasses, my experience was wonderful. I hope to one day be able to order from this company.
Response from LensalterOct 27, 2025
Thank you so much for your kind words and understanding! We’re truly sorry that shipping issues kept you from having the best experience with us. But we’re really glad to hear you had a positive experience with our support team. We sincerely appreciate your patience and hope that one day we’ll have the chance to send you your favorite glasses successfully.💛
Aria M.
Never received product after a month of waiting, had to get a refund
Response from LensalterOct 24, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛
