LensalterReviews of lensalter.com

Extremely flimsy glasses, feel like plastic spray painted to look metallic. Came with the prongs for nose rests asymmetric (on side angled more than other??)

Glasses came incorrectly twice with no clear solution on how to fix it.

I give it 1 star because out of the 6 pairs I received 2 are wearable. These glasses are absolutely the worst quality. SUPER cheap. Frames are very flimsy and arms stick out way past your ears. The lenses are unique but not worth it unless you can do alterations. I also received a large spider with my glasses taped up into the box.

Got a pair of bat glasses from them a few months back, ran me around $80 before S+H. Received them in a timely manner, no big deal, but the product i received cut into my cheeks where the tips of the wing rested. I thought they would have been slightly rounded to prevent that, because I saw a lot of reviews on their site with ladies of a similar face shape to mine. Here's the thing. I made a review on the site while going to seek out a refund, and I'm making this post now because of something I noticed this evening after checking maybe there would be something updating the description to say "hey, sharp edges", but no. I noticed my negative review was removed. Funny how that works. Anyway, they gave me a partial refund since I have glasses that scar my face, now. But I figured I would come and say it plain: they hide bad reviews. They delete them.

Starting to get the impression they’re going out of business at this point, honestly. I received my order after getting a couple of prescription glasses. I’m satisfied with quality, HOWEVER, when I reached out to the customer service line to request a copy of my receipt for HSA purposes, I was met with “the subscriber is unable to take calls at this time.” *click* Okay, no big deal, just send an email, right? Wrong. Two emails a couple days apart were sent with no message back to date. They have a customer service line listed here on TrustPilot too, but don’t worry, I saved you the effort of checking because that just gives you an answering machine. Oh, and Facebook? Yeah, messaged them yesterday and got crickets. Majorly disappointed. God forbid anything goes wrong with your order because there’s apparently nobody around to help. Your shipment is imported from China as well, so please be mindful that S&H issues have a greater likelihood of occurring. I will not be a returning customer and sincerely request you to reconsider your purchase from this shop as well. 0/5

They stole my patent for coffin prescription glasses called Lenore. I have all the emails asking them to make one custom pair for me and they claimed they couldn’t do it and then turned around and selling them now! I have a lawyer ! Spread the word!!! You reached out privately offering me a pair of glasses not even a full prescription and offered 2 Percent commission on my design you said you couldn’t make. All your other influencers have 5 pair. I bought glasses from you before and the frame was very small on my face. I have all the emails. You need to reach me before my attorney takes you to court. neglectfulvampire….

Stated return policy: Here is your stated policy: What is your return policy? We offer a 14-day return policy for all eyeglasses. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receiving it. The product must be in its original condition and packaging. Once you purchase, and need to return due to not being able to see: If you have any issue with the eyeglasses you received, we can arrange a one-time replacement for you. You just need to let us know which new pair you'd like to remake. Please note that we can only offer once free replacement. If you are still not satisfied after receiving the replacement, we will not be able to offer a refund. If you prefer not to replace them, we can also arrange a refund. Our refund policy is as follows: According to our refund policy, the refund amount will be calculated by deducting 50% of the original lens price from the total amount you paid, as the lenses are customized products and are only partially refundable. We appreciate your understanding.In addition, the shipping fee is non-refundable and will be deducted from the refund even if your order included free shipping.After the above deductions, the remaining balance will be issued as the final refund. Please just notice and we will refund directly,no need to return back items.

Asked my personal data and i refuced to give it. I tried to cancel my order but they never responded. BEWARE THEY’RE PHISHING YOUR DATA AND SCAM YOUR MONEY!!!