LensalterReviews of lensalter.com

The glasses are good. A bit off on the prescription. Customer service always helpful and in a timely manner. *update* the replacement pair are the ones with the off prescription. Can't wear them. Oh well 🤷‍♀️

I ordered from Lensealter and while I do think the glasses themselves are really cute, my experience with shipping wasn’t great. I paid extra for the 7–14 day shipping option, but it ended up taking longer than that. I didn’t even receive tracking information until around day 12, and at that point the package was still overseas. Because of that, I wouldn’t recommend spending the extra money on faster shipping it didn’t make a difference in my case. Overall, the product is nice, but the shipping experience is something to keep in mind before ordering.

Positive ist: Der Kundenservice reagiert sehr schnell auf Nachrichten. Und 2 von 3 meiner bestellten Brillen sind echt gut verarbeitet. Negative ist aber: Die erste Brille die ich bestellt habe, wurde mir in der falschen Größe geschickt was ich am Anfang gar nicht bemerkt habe. Habe (klein) bestellt, bekam aber (Normal). Weil mir die Größe aber gefallen hat, habe ich darauf hin noch 2 weitere Brillen in (klein) bestellt und erst als ich die zweite und dritte Brillen erhalten habe, habe ich auch bemerkt , dass sie deutlich kleiner sind als die erste. Darauf hin habe ich mit einem Lineal die Gläser gemessen und den Fehler erkannt. Hätte ich gewusst, dass meine erste Brille (Normal) Groß ist, hätte ich die anderen zwei Brillen nicht in (klein) bestellt, weill die Größe Klein zu klein für mein Gesicht ist. Was auch negative ist, ist die online Seite. Oft ist die Glitzerfarbe falsch bezeichnet z.B. steht beit der Farbe ,,Grünn,, die Glitzerfarbe ist aber Silber. Und die Farbe vom Gestell/Bügel steht überhaupt nicht dran. In den Bildern sehen die Bügel z.B. Gold aus und in Wirklichkeit ist es aber Rosegold. Leider kann man Brillen auch nicht favorisieren wie bei jeder anderen Onlineshop. Das würde nämlich die Entscheidung welche Brille man bestellt, erleichtern. Wenn man die Online-Seite bearbeiten, die Farbbezeichnung korrigiert, die Gestellfarbe dazu schreibt und einen Favoriten -Botten -❤️ erstellt, dann würde es für den Kunden viel übersichtlicher sein.

I got them today and i really love how cute the glasses are, but I’m a little disappointed because the prescription doesn’t feel quite right, which makes them unsuitable for everyday wear.

The glasses themselves were absolutely adorable. I ordered the "Kitty Glasses" in black and was absolutely delighted by how they turned out. The design was exactly like the picture, and they even included some little charms and a keychain in the package, too. While they were cute, they did have plenty of cons. First of all, the armature on the glasses was mediocre at best. The arms were disgustingly easy to bend, and I mean little to no pressure was needed to turn the arm into a full C shape. The nose pieces bent with almost every movement of the glasses, so I had to fix both the arms and the nose pieces constantly, so my glasses weren't slanted or out of place. Second of all, I had the glasses for less than 4 months before the first break happened. The lens on the left side of my glasses literally shattered. It might have been a user error, might not have been, but I doubt it since I treated those glasses better than anything I've ever owned before (since I'm legally blind without them). On the bright side, however, the customer service was impeccable. The support team offered a full replacement with only a $14 shipping charge, with Lensalter fully covering the $164 total. They answered my email more quickly than most companies, too. I only had to wait ten minutes before I got an initial reply. It honestly might have just been the design of the glasses themselves (since they ARE frameless and DO have very thin arms and nose supports), so I can't fully say that I regret the purchase. Just wish they lasted a little longer.

I ordered lenses from this place but they canceled my order because of my high prescription - the site allowed me to put it in but an employee emailed me and repeatedly told me it wouldn't be good and inevitably refunded me. While I appreciate them telling me, it was very disappointing to be excluded because of my prescription.