LensablReviews of lensabl.com

Response from LensablJul 26, 2023

Thank you for sharing your positive experience and for the excellent 5-star rating! We're thrilled to hear that your lens protection plan was efficiently and swiftly taken care of. At Lensabl, we strive to make our processes as quick and straightforward as possible, and it's wonderful to know that we were successful in providing this for you. We appreciate your support and look forward to serving any future eyewear needs you may have.

Response from LensablJul 26, 2023

Thank you so much for sharing your positive experience! We're delighted to hear that you found our prescription eyeglasses ordering process to be easier than anticipated. At Lensabl, we strive to simplify and streamline our services for the benefit of our customers, and we're thrilled that we were able to meet your expectations. We appreciate your support and look forward to assisting with all your future eyewear needs.

Response from LensablJul 26, 2023

Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the difficulties you've experienced with your recent order and the subsequent customer service. It's evident we did not meet the expectations set by your previous experiences with us, and for that, we sincerely apologize. Your feedback is incredibly important, as it gives us the opportunity to better understand where we need to improve. We acknowledge that there have been some challenges with our recent transition, which we are actively working to rectify. We are committed to delivering the high-quality products and service that our customers expect and deserve. While we do have a policy to correct issues by reworking on lenses, we understand that in your situation, this isn't the most convenient option. Given the unique circumstances, we're more than willing to discuss alternative solutions that would be more satisfactory to you. Your satisfaction and trust in our company are of utmost importance to us. Please accept our apologies for any missteps, and we hope to regain your confidence in our services.

Response from LensablJul 26, 2023

Thank you for sharing your experience with us! We're so thrilled to know that our service of updating prescriptions in existing frames has been beneficial to you. We understand the importance of accurate eyewear, especially for those who also use contact lenses. It's great to know that we could assist in making your vision more comfortable with the updated prescription. Your future plans of sending us some older frames to update is music to our ears! We look forward to serving you again and providing you with the best possible eyewear solutions. Thank you for choosing Lensabl. We appreciate your support.

Response from LensablJul 26, 2023

Thank you for sharing your experience with us. We deeply regret to hear about the delays and issues you encountered with your orders. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. Your feedback helps us understand where we need to make improvements, and we're taking your comments on board to ensure we improve our service moving forward. Regarding your comment about the lack of a phone number, we would like to clarify that we do have a customer service line. Our number, 1-800-984-5367, is listed at the bottom of every page on our website. Our goal is to respond to every customer's needs promptly, and we are sorry to hear that you experienced delays with our email response times. We're taking measures to ensure that our customer service responses are more prompt moving forward. We are grateful that you've given us the opportunity to correct the situation with the replacement frame order, and we are committed to ensuring that it arrives to you without further delay. Once again, we sincerely apologize for the inconveniences you've experienced. We value your business and are dedicated to making things right. Should you have any further queries or concerns, please don't hesitate to contact us at the above-mentioned number.

Response from LensablAug 17, 2023

Thank you, Darryl, for sharing your feedback! We're thrilled to hear that you experienced fast delivery and expert workmanship, all at reasonable prices. If you ever need more eyewear solutions or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. Thank you for choosing us, and we're here whenever you need us!

Response from LensablAug 17, 2023

Hi, Staci! Thank you for your kind words! We're thrilled to hear that upgrading your lenses was easy and that you're satisfied with the quality of workmanship. It's fantastic that your glasses came back looking and feeling brand new, and we're glad our pricing met your expectations. If you ever have more frames to refresh or if you need assistance with anything else in the future, please don't hesitate to reach out. Your satisfaction is our reward, and we're here to ensure you continue having a positive experience with Lensabl. Thank you for choosing us as your eyewear solution!

Response from LensablJul 26, 2023

Thank you so much for your kind words and the vote of confidence! We're delighted to hear that you've had a positive experience with our service. At Lensabl, we are indeed passionate about innovating in the eyewear field and making it affordable for everyone. We're thrilled that you find our process convenient and our signature blue box a treat! Your satisfaction is our ultimate goal, and your feedback truly brightens our day. We appreciate your kudos and look forward to serving all your future eyewear needs.