Tim H.
Awful
On April 1st, 2020, I ordered a onesie for my expectant wife, (our baby was born on April 9th). Understanding that Covid-19 was creating difficulty with the shipping process, I was patient and accepting of the delay of 14 days, as advertised. So, that came and went, Then, the first month... Then, the second... FINALLY, after 3 MONTHS, and multiple messages to customer service, I asked for a refund. To which they replied, "Upon review, it appears unfortunately, your order was shipped to the wrong address. We will process your refund." THREE MONTHS and SENT TO A DIFFERENT STATE!?!? Unacceptable... Even if the Onesie would have shown up, after 3 MONTHS, my son would have grown out of it already. Will not order from them again. Do not recommend.
Response from Lenny LemonsJul 10, 2020
Thank you for your feedback. We have had major issues in our store causing a delay in the shipping of orders which we honestly and openly say to our customers through updates and email. A delay is not something we want for our customers but sometimes, things don't go as planned. Upon checking, you have been given a full refund for your order. Aside from the full refund that you received, please do not hesitate to let us know if there is anything else you know we can do to make the situation right for you, you can send us an email at [email protected]. We are always happy to help. Sincerely, Lenny Lemons Team


