LennoxReviews of lennox.com

Absolutely useless support. Tried to call about a newly installed Lennox $ 12,000 HVAC system that cycles on and off in under 2 min, to ask if there was an adjustment that could correct it. She just kept saying call the installer, which I had already done twice & paid for service calls that did nothing. Still don't know if it's a faulty new Honeywell 9000 thermostat or the Lennox unit. Both deny it is their problem. I will never touch Lennox again.

We live in Northern Maine and have been deeply disappointed with Lennox’s customer service. Since there are only a couple of service providers for the entire state, they seem to treat customers as if they’re "precious" and indispensable. When we called to ask a simple question about our system or inquire about ordering a part, they flat-out refused to help unless we provided the name of our repair technician. They wouldn’t offer any information or assistance. The lack of care and refusal to provide basic support was shocking. We’re now seriously considering replacing our furnace entirely just to avoid dealing with Lennox ever again. After sharing our experience with some neighbors, they’ve decided to steer clear of Lennox as well. If you're considering their products, avoid at all costs—the customer service is not worth the hassle.

Absolute garbage company. I would give Lennox 0 stars if I could. I own the top of the line Lennox modular furnace. I live in Northern Ontario where it is COLD!!! Last night the temperature was -22. With the wind chill it was -32 degrees The furnace is a little over 10 years old and if the course the warranty just expired. The furnace stopped working on January 08/25 so I called in the technician to repair the furnace. Supposedly a circuit board needed to be replaced at a cost of $800.00. The part was ordered and now I’m told it will not arrive until January13/25. Seriously!!! A furnace is not a luxury in Northern Ontario it’s a frickin necessity. When I was researching furnaces I was warned about Lennox furnaces and their terrible customer service. I should have listened. Now I’m out buying heaters to put throughout the house to avoid being frozen out. Do yourself a favour AVOID any Lennox products because there is no such thing as customer service. If the furnace breaks and it will; you will not have heat in your house for quite sometime.

M 30 thermostat M 30 thermostat has many good features and the advanced settings are easily followed. I especially like the programming for individual days, and the performance report. With the performance report I am able to calculate the fuel that I use in the oil furnace. Also the away setting is very handy just to be leaving for a while. I do have a complaint though; this is the most and inaccurate temperature thermostat I have ever used. The only time that it is accurate is when it's off and not doing anything. Room temperature and thermostat temperature are 5° off. Let say we come home and need Air-conditioning mode, if its 80° room temperature and you turn the air conditioning on to 72°. About 20 min. the thermostat will say it at 72° and turn off THE compressor but the room temperature says it's only 76.5 or 77 degrees. The offset in advance settings does not help this either. As a matter fact after trying every offset and every advance setting to see whether I can get this thermostat to at least be acceptable, we just set it to 68 degree when it start again. Like I said before the only time that it's accurate with room temperature is when it's off. Now let talk about heat! Heat always over shoots the setting by 4 degrees. Setting the offset does not correct the problem. The M30 is set at 71 degrees heat but room temperature is 75 degrees and when you use the offset to try to correct high room temperature, then it does not come on when it gets cold (68 degrees) in the room.. Your installer booklet with set up info does not really tell you how to set the offset. Also the settings are not concurrent between summer, winter or spring/fall. Please don’t tell me to contact my installer as there have been other problem with this new duel fuel system and it appears I know more about these thermostats and this HVAC install than they do. Just for your reference this is the 3RD thermostat that they traded out.

Bought an item what I was assured would fit in my car, needless to say it was totally incompatible, asked for a refund as it is promised up to 90 days, I returned the item to them, now they are playing silly games, I followed their instructions to the mark, I feel they are not going to give me my refund, i strongly suggest you do not use this company, total rip off

We bought a new furnace in 2021. 2.5 years later the blower motor broke (yes we regularly changed the filter). While we are covered for parts warranty, it is over $1,000 of labour to replace it. My last furnace was 30 years old before we had to put any money into it. Very disappointed in the quality.

We built in new home in late 2021 in Fort Myers Fl. 18 months after we moved in, we started having nothing but issues with our Lenox Air Conditioner. The drain line continued to get clogged. We purchased a service agreement for twice a year cleaning. 2 months after the first cleaning the drain clogged. We were then told we needed a monthly clean. Now 2 1/2 years later, the Air conditioner stopped working. We were told the main coil is leaking and needs replaced - cost $2650.00 parts only. Lenox will cover the cost of the part, we must pay labor. Our friend 5 doors down from us, also built a new home 3 months older than ours, last month his coil failed and cost around the same amount to replace it, same hvac contractor very prominent in FL. Called Lenox they will only cover the cost of the part, not labor. I see in 2015 a class action law suit against Lenox for a similar coil issue. Lenox - once was a quality company, now produces junk at best - not only my opinion - confirmed by many hvac contractors who no longer install's Lenox brand Equipment. Why anyone would use Lenox is puzzling. Today 9/30/24 I tried calling Lenox Customer Affairs Department all day - Lines were busy, unexpected high call volume... I see why..... Finally talked to an agent, no solution other than denial of faulty products - they pay parts only -period. Beware before you buy Lenox. We are building a new house in Ohio, Rest assure Lenox Products will not be installed or the other many private labels they have as a cover up - Ducane, Armstrong Air, Concord etc....

Top dollar, bottom performance. The nightmare begins when no normal HVAC tech can fix this because it needs special parts you can only get through one of the few licensed Lennox dealers. That means waiting two weeks for the part to come in (yes, no heat in winter for two weeks and no ac in summer for two weeks waiting for parts...I've have both). Even with twice a year servicing to keep it running I'v had to replace the mother board, the thermostat (and you can only use a $2000 Lennox brand not one you can buy in a store) and other stuff that went wrong in undere 10 years. Warranty or not who wants to freeze or boil for two weeks waiting for repair. That's enough....