LennoxReviews of lennox.com

Based on my current experience, I would advise anyone who is planning to install Lennox furnace to consider carefully and check other manufacturers first. My unit was installed less then 18 months ago by rather unprofessional, yet Lennox authorized installer. The fan on the unit is not working which is not only inconvenient, but can be a hazard which breaks the furnace down the road. I called Lennox support, they said the part is under warranty, the labor to exchange it is not, so I will be out of pocket for any service I get on a practically brand new unit. I feel like Lennox conveniently shifted their business risk from company's responsibility to customers, which is upsetting, but somehow not surprising.

Lennox is such an amazing manufacturer to work with. I spoke with Celeste and she was extremely helpful and provided me with all the answers I needed. She went above and behind, her customer service was very appreciated and outstanding.

Service SAV icompétent, réponse hors-sujet et imprécise à une question simple, on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 1x on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 2x on dit qu'on n'a pas compris la réponse et ils redonnent la même réponse 3x

I contacted Lennox about a HVAC and a humidifier. The humidifier does not have voltage to the water solenoid. The tech support would not provide any hookup diagrams to check that the humidifier was hookup to the proper terminal location. Told me to call a tech. I am a retired engineer and electrician. I am more than qualified.

purchased 6mths ago a new ML14KP1-042-230A01 and the coil needed to be replaced unit was installed buy Lennox authorized dealer in Florida

Scott at Lennox tech-support has major knowledge with S 40 set up regarding zoning big help thank you Scott! -Jordan with air design

As a reminder to anyone buying a new home be sure to register your air handler, condensor, heat pump, etc. separately. Don't just register one piece of equipment. You must register each and every piece. If you do not register within 60 days you will have no 3 year labor and 7 year parts warranty. I would bet that 95% of people do not know this fact and new home builders and/or installers might not tell you. Who likes warranty work? If you were told consider yourself lucky. This is just my opinion. Do your own research! One last point, Lennox Consumer Affairs said this to me via email, "Unfortunately, we cannot control what information the builder or the installing contractor provides consumers." Wow...that is so wrong.

In 2023 I purchased a 100K BTU 90-95 AFUE Gas Furnace. It cost me over $12,000. Just recently I had a technician inform me that the circuit board blew out. The unit is rarely used as I live in Southern California. It is less than 2 years old. The part was covered under warranty, however the labor cost about $850. I called Lennox Consumer Affairs to see if they can assist me with some of the labor cost since the unit was faulty. The represented said there is nothing that they can do. Item is poorly made; I would avoid purchasing any of their products as they do not support customers.