FRED
Very Hard Filter Exchange
On March 9th, 2026 White Mechanical installed a new Lennox furnace for us. We were offered an electrostatic air filter option with the Costco purchase, but we declined that expensive option. The installation proceeded as expected and the installer did a very clean and professional job. However, we asked the installer to demonstrate how to replace the air filter, we were dismayed at the complexity of the replacement. We must remove the outside cover, then using a special tool, remove the interior cover to access the filter. Then, making sure we do not disturb any of the loose wires nearby, we then remove the filter hold-down bracket with the special tool and swap filters. Then carefully replace all the parts & panels in reverse order until restored. I was dismayed at the complexity of the furnace filter exchange, as the other Lennox furnace we have has a simple door, allowing the filter to be changed in 10 seconds, instead of 10-15 minutes, requiring a special tool. See attached photo. I must admit it, it was my expectation to receive a simple way to replace the filter with the new furnace, being the best brand on the market with a rather expensive install. White Mechanical offered to install a simple filter box below the furnace, so we can swap filters quickly like downstairs, but the quote was $1,100 more, almost as much as the electronic filter we rejected due to the cost. White Mechanical also offers an annual service program with the first year free, including a filter change. However, after the first year, the annual cost would likely be several hundred dollars. I can’t help but wonder if the filter issue isn’t part of a scheme to create an annual gravy train in service fees. I am also puzzled by the Lennox warranty requirement of annual inspections, which could invalidate future warranty claims, if not followed. Talk about teaming-up against the customer.