LennoxReviews of lennox.com

It was the worst $3,500 I spent in my life. In simply doesn't work in Hot days ! I had Goodman before, way better quality and yet cheaper!

OH, and the cherry on top, a new thermostat to replace the defective one: $2,000 On Thursday, June 2, 2022, 03:12:22 PM CDT, JG wrote: OK, I've had enough....spent $16K on two units only to have to deal with these thermostat "PATCHES" every 3-6 months. FOR past 7 + yrs.!!! Why wasn't I offered an option to replace and get the new thermostats???????????????? 5 yr warranty on old thermostats, 10 yr. on new.... Again, 90 degrees in Austin... no AC called Lennox 3 times spoke to 4 nice employees (about to call a fourth time)... 3 calls to local repairmen. Todays Lennox case # 2211043 To anybody who asks me: "AVOID LENNOX" JG

Worst HVAC company in the history of the world. They don't stand by their equipment. They replace junk with more junk that breaks again and again. Customer service is atrocious whether by phone or social media.

I have a Lennox air conditioning system with a 5 year warranty and have a leaking evaporator coil that is covered under the 5 year warranty. My a/c service provider and I have spent several weeks trying to get the new warranty evaporator coil. I was originally told by consumer affairs that they had warranty evaporator coils stored in a warehouse for warranty claims, but am now being told it is on backorder and there is no eta after waiting several weeks and having no air conditioning for months. I have spoken to customer affairs multiple times and have made several attempts to get the situation resolved including trying to get ahold of a supervisor or manager with no such luck. I have spent countless hours on hold and feel Lennox customer support is by far some of the worst I have ever encountered. Lennox is not honoring their warranty and is refusing to help resolve the situation. They should not offer a warranty they can not honor.

Actually O stars. For our new custom built home we made a big mistake and didn't check reviews AND PAID DEARLY. Spent thousands of $$$$$$ to upgrade Lennox so called high efficiency models, only to experience constant failures year after year. Spent about $12,000 in the first 11 years on repairs/replacements ABOVE what was covered in Lennon warranty. SOME SAVINGS IN ENERGY COST? DON'T MAKE THE MISTAKE OF CHOOSING LENNOX FOR AIR & HEAT.

I bought two Cadillac models. I observed the heat pump even works at 14* with no aux. electric heat assist. I was so amazed that I called the service people the next day and they said yes, the units you bought are that good. I got them both for 15k installed after the 3k rebate. But, but, but, a panel went and later my high tech thermostat went after 2 years but both were under warranty. With Lennox this means no cost for the units but you are on your own for the labor. The free panel and free thermostat were $278.00 each to get installed at two different times. I sent Lennox a letter stating they owed me $556.00. I am still waiting for the check. They didn't even send me a letter of apology. So much for their service. I later found out that a local installer is dropping Lennox because of their lousy service policies. I would have given Lennox 5 stars if they covered labor for their warranted items.

Lennox support is just awfull, we made the wrong choice choosing their product.

After getting the run around from Lennox customer service, I wrote an email to Todd M Bluedorn CEO. Maria Sandor responded on behalf of Todd to the email I sent asking for assistance. Maria asked me to contact the dealer to determine the exact cause of failure. The dealer wrote an estimate for repair and determined the cause of failure was a defective part, which I forwarded to Maria. Once Maria saw this she stopped communication with me and the dealer as well. I keep calling the technician but they have not heard from Lennox. Please respond as soon as possible ICPM3245 @gmail.com Lennox Air Handler Model Number: Cbx26uh-042-230-1 Serial number: s6006c76198 04/17/2014 AC not working technician refilled with freon and did dye leak test $368.75. Leak was found in Lennox evaporator coil 09/06/2014 Lennox evaporator coil was replaced $995 11/18/2018 AC not working technician refilled with freon and did dye leak test $225 Technician stated defective Lennox evaporator coil needs to be replaced again