LennoxReviews of lennox.com

We purchased a new Lennox AC unit through Costco in May 2023 and used a local contractor to install it. Although the unit "works" the model we chose makes an incredibly loud noise every time the compressor shuts off. From day one, we've complained to both the installer and Costco. Both have told us that this is a "known issue" with Lennox and this particular unit. Both the installer and Costco are "waiting on a fix" from Lennox. Sixteen months later Lennox is still dragging its feet on this issue.

FH Furr, Lennox & Costco would not honor their 10 years warranty. I got the very expensive Lennox HVAC via Costco that was installed by FH Furr. The product was a lemon that broke down on the first week of installation & over the course of 6 yrs. When wanting to claim the 10 yrs warranty they said an annual maintenance was required, which was never communicated before. Also, I found online that the product has a coil failure law sue in the past.

had 3 year old lennox air conditioner maintenance on 5/9/24. motor was siezed in less than 3 years. i'm still waiting for my hvac service to received a new motor from another city in my state. my hvac service would charge me $250 to put in a temporary motor until the new lennox motor arrives. this is a charge lennox should be responsible for & absorb. the unit is still under warranty BUT i still have NO air conditioning after having a new unit for less than 3 years. i refuse to pay $250 in the meantime for lennox's failure as a company. i have no firm date as to when i will have a working air conditioning system again.

Incredibily BAD. Just a simple mistake and they "try to sell" an intervention of their technicians. NO technical information can be gotten by them in BeNeLux. I highly recommend to buy somewhere else. If this is their way of "SERVICE TO CUSTOMERS" one good advice: turn the page.

Our furnace stopped working on a cold day, so I called the HVAC contactor that installed the unit during new construction 18 months ago. The service tech found that a pressure switch wire had disconnected and wrapped around the inducer motor. When asked how that could happen when the unit has never been opened or serviced, I was told that the only explanation was "poor workmanship" at the point of assembly. The wire was reconnected, and I paid the $225 service call. I contacted Lennox several times by email and phone about splitting the cost of repair only to receive the run around and finally a denial based on a warranty technicality argument. I now will pursue small claims court action with the support of the installation contractor. Junk product, fake customer service!

Purchased a home in July, 2023 that is three years old. I’ve had to replace coils already twice now in this home. Lennox will not re-imburse me for refrigerant nor offer to have their unit inspected to fix the root of the problem. To my knowledge the previous owners had to replace coils as well. This should not be happening in a unit three years old. I’m already out thousands of dollars and cannot get anyone to off set the cost of their faulty system.

Lennox. They play games. Simply trying to look up a serial number and you have to jump hoops to even get that far. That immediately raises a lot of red flags. No reason for this. No wonder I see so many bad reviews

As a field tech and a company owner ,I must say lennox has the worst customer service both in person and on the phone . I've had problems with their method for years and I'm sure we are not alone ,today I decided to write : parts are mostly out of stock and reps are always frustrated for obvious reasons , phone calls takes forever to be answered, It's not acceptable to hold homeowners or the techs on the phone for over an hour before answering the calls. there seem to be only 1 or 2 tech support on the phone which explains the long hold times and when they finally answer with frustration they have no answer for some of the questions especially with the newer units and accessories. not enough data and info in manuals adds to this mess. maybe try learning from successful company in client service. its been 58 min till this very moment that I'm on hold for tech support . I'm going to switch to Daikin, rather work with normal unit with an excellent client service over a more expensive but disrespectful, disappointing badge I'm pretty sure my clients will enjoy the real warranty and support and constantly available parts .