LennoxReviews of lennox.com

My HVAC rep entered my rebate info incorrectly and Lennox rebate customer service although kind over the phone and willing to"expedite" my several requests from me via several phone calls, online forms and having my HVAC rep call his Lennox rep, to correct the info. No one from Lennox has ever called me back as promised within 48 hours in any instance. I am not able to log in to see my rebate status and the address is incorrect. Lennox has managed to provide exceptionally poor customer care in failure to follow through.

Installed new Lennox HVAC in Aug 2016. icomfort wif thermostat (Lennox's own thermostat) screen went blue and no longer works. Call lennox and they told me tough luck as out of warranty after 5 years. Looking online, many people across the country had the same issue. New thermstat is $800 - this is unacceptable.

NEVER BUY A LENNOX. After installing a CX20 system in 2015 we've had to replace the Thermostat, the fan, and now the evaporator coils. Just go to Home Depot and buy window units. Save the headache and the money. The response from Lennox was sympathy. They were very sorry their products keep breaking and I had to pay thousands of dollars in labor costs to replace parts under warranty. Do your research and buy something else. Lennox manufactures subpar products.

I bought a Lennox air conditioner in 2021 and at 2 years the compressor went out. The bad thing about the dealers is that they call Lennox to get approval on a warranty claim and then they have to wait for Lennox to call back the same goes for finding a unit to replace. They don't do this for cars. Waiting for approval on a claim. How absurd. I've had Lennox previously and it worked great for 20 years but I will never buy LLennox again as I think their whole process of building and servicing has changed. Like everything else it is manufactured in China and made cheaply. Service attitudes are terrible and non-responsive. All of the makers are bad and Lennox is supposed to be the best of the worst. Read reviews before you buy and then pick your poison.

We got Lennox Heater and Air Conditioner in less than 2 years. Based on the contract, labor and parts are free of coverage. The coil leaks and all the refrigent gone. The Lennox dealer said they will replace the coil and only covers 3 lbs of refrigent but the coild needs over 7 lbs refrigent in total. I contacted Lennox by email and their customer service rep emailed me back and told me that Lennox only covers the parts, not the refrigent. My question is, the product has issue and caused the failure. Why Lennox customers have to pay for the cost, even everything is under warranty. For those who are looking for Heater and/or Air Conditioner product, be careful of Lennox products. Their warranty is kind of no warranty. If there is zero star, I'll select it.

I installed a Lennox air conditioner a little over a year ago, but the compressor has now failed. Even though this unit is under warranty, and still manufactured, it will take 5-6 weeks to get a replacement. I live in Miami, and the temperature is in the mid to upper 80's. This is very poor product service from Lennox, leaving their customer hot and uncomfortable. Lennox should support the products they sell.

Spent close to 18k in replacing my entire HVAC system to bring it up to code with CA low nox standards. There were some issues early on but easily solved by the techs. The system is now 2.5 years old and I have had no heat in my home since October. The Lexxox rep in my area will not come out until every part in both furnaces has been replaced by the techs. The last of the parts were replaced last week and it was at that time I was informed by the techs that the Lennox rep was busy and may not be able to make a visit to inspect this situation until after the holidays and he won't specify if by holidays he means Christmas or New Years.

I had my Lennox for eight years , then the evaporator coil stop working . Call tech to check , gladly was under Warrenty however the part is not available nation wide . When you call Lennox customer affairs and waited for hour and half the usual answer is NO ETA , “I am sorry but we don’t know when the part is ready” , or call your tech to provide you some info . Unfortunately , no direct answer to the customer and no alternative option to help . When you ask to replace the unit , the answer is WE are working on your par so when you ask when is ready , the answer is WE don’t know . Calling Lennox is just a waste of time , also when you compliant to a manager ( Manager is always not available) , you get directed to voice message and they never call you . It is the worst service I have EVER encountered . Currently waiting for my part it could take from 3 weeks to 3 month . Explained to them I have medical condition but no understandable response . I have notice they have bad history on coils but NO great handling or reaching to customers for notifications about those issues . Don’t call customer service b/c will get nothing , or they will say call your tech for details . So when you call the tech no info from Lennox to the tech . Huge gab in communications . I will do more research about the law suite on coils to find out if I can do the same after reaching to a lawyer .