Dennis E.
I bought two Cadillac models, BUT
I bought two Cadillac models. I observed the heat pump even works at 14* with no aux. electric heat assist. I was so amazed that I called the service people the next day and they said yes, the units you bought are that good. I got them both for 15k installed after the 3k rebate. But, but, but, a panel went and later my high tech thermostat went after 2 years but both were under warranty. With Lennox this means no cost for the units but you are on your own for the labor. The free panel and free thermostat were $278.00 each to get installed at two different times. I sent Lennox a letter stating they owed me $556.00. I am still waiting for the check. They didn't even send me a letter of apology. So much for their service. I later found out that a local installer is dropping Lennox because of their lousy service policies. I would have given Lennox 5 stars if they covered labor for their warranted items.