Lemon SqueezyReviews of lemonsqueezy.com

Even one star is too much. I have cancelled subscriptions and they are still taking money off my card. Customer Support doesn't answer. Do not use REVID Ai or Lemon Squeezy.

Worst customer service I have encountered.

There is almost no customer support. I used them to process thousands of dollars in payments and everything ran kinda smooth, but when there is any problem, I wait days between emails, and most of them are just evident that the person has not really understood your problem or situation... Their tech is great, but with nearly non-existent customer support, they are not an option anymore for a payment processor, and we're migrating our products to other payment processors.

I would not recommend doing business with any company that uses this service as their payment processor I've paid for years subscription to revid on November 29th 2025 and it did not post I have tried every help form both on lemon squeezy and revid and have needed to email the owners of both lemon squeezy and revid to try to get this resolved so I don't have to initiate a chargeback on my American Express card. Buyer beware!

They have taken two payments, but I have never heard of them or how they gained access to my account. When trying to figure out which email is attached, I found that none of my emails are on their records to recover the account, if I have one. There is no number to contact to speak to someone to stop this. I want my money back.

I own a business with a PayPal Business account but found a need for fraud detection. I tried to sign up and without asking me for additional documentation including business registration, the customer support rejected my application. The apps are completed marketplaces currently using PayPal Business. Then when I tried to delete my account after frustration talking to what looks like a human being worse than a robot, I had no way to do it via their website. I had to email. They did not send me my documents or ANY proof that my account was deleted.

Absolutely trash customer support. They use a horrible AI chat support that doesn’t work and the only way to contact a human is through mail with over a week response time if you’re lucky. I bought something through their merchant, they had a 14 day money back guarantee but also had horrible customer support. So I contacted Lemon Swueezy and after a weeks time they replied that they gave the merchant 48 hour to reply, if they didn’t then I would mail them back and they would process a refund. 48 hours went so I sent them a mail back, it’s been a week now and I haven’t heard from them yet, I’ve sent 3-4 mails since those 48 hours passed and I’m still left in the dark. I cannot for the life of me describe how absolutely awful their customer support service is, it’s built to try and force customers to give up on contacting them.

The experience I had with Lemon Squeezy was simply disappointing in its sheer inefficiency. ​The core problem was trivial: During a purchase via the platform, my email address was saved incorrectly due to a simple typo. This was an elementary correction that should have taken two minutes at most. ​The reaction, however, was catastrophic: ​- Initial Contact at October 29, 2025. ​- Weeks of Silence and Ignorance: Despite numerous follow-up emails from me and even a separate appeal from the product developer, the issue was simply ignored. There was no constructive feedback, let alone a fix. - Only when I unequivocally announced my intention to open a formal "Item Not Received" dispute with PayPal on November 12, 2025 - two weeks after the first Report - did a sudden reaction occur, and the support team finally corrected the mistake. ​Service Conclusion: The fact that the customer service is apparently only willing to correct such a simple matter under massive pressure and the threat of financial repercussions (a PayPal case) is absolutely unacceptable. This purely reactive behavior gives customers the distinct impression that they must resort to threats to gain any attention.