Le CreusetReviews of lecreuset.com

Vreselijke anti aanbakpannen. Binnen 2 jaar bladdert het PFAS er vanaf. Altijd voorzichtig mee om gegaan. Klantenservice 0% geen antwoord op vragen, krijgt slechts 1 van de 3 pannen a honderden euro's terug. Vreselijk!!

Pan is defective. No response back from Le Cruset for months. No phone number to call. The number in their book is a cheap vacation package phone number. Do not buy from them.

I cannot recommend the Le Creuset Battersea shop highly enough. Kat was amazing. We wanted to buy some saucepans but needed advice. Kat was very knowledgeable and worked with us to get exactly what we wanted. Her customer service was exceptional. She took the time to talk us through options, and then processed the order and got it shipped directly to us. I then at a later date wanted to change one aspect of my order and Kat sorted it quickly and efficiently. It was a fantastic experience. I will go back there! Huge thanks.

Utilisation uniquement en basse température l email saute réponse du sav mauvaise utilisation garantie à vie sauf si on en a besoin

Good quality.

Terrible customer service. They’re not the best quality life time guarantee service. It’s a big lie. The cast iron I bought leaks water and they told me to decrease the heat to prevent the leakage. I was cooking rise, and sent the videos of the leaks and their answer was very annoying. I already cook the rise at low heats. The product isn’t worth the money at all and it will leak water all the time and make your stove dirty with oily water from the food leaking all the time..

Qualité déplorable et service après-vente inexistant…ne vous laissez pas avoir par les achats essai 90jours satisfait ou remboursé car vous ne voyez jamais la couleur du remboursement… je les contacte tous les jours depuis des semaines et rien… c’est HONTEUX pour une telle enseigne !!!!

New customer here! I just received my first Le Cruset purchase. I was so excited to receive the braiser that I invited family to dinner. Unfortunately, it arrived with a scratched lid. While I'm sure this doesn't impact the performance of the braiser I opted to return for one that is not damaged. At this cost it and with their reputation my expectations are perfection. Regrettably the way they treat their customers leaves much to be desired. I should have read these reviews before spending close to $600 on 2 items. They definitely don't make doing business with them easy. I have to print the UPS label, take this to a UPS store, wait for them to review the photos I emailed AND recieve the item back for inspection before they will send a replacement. And, all of this will be done with standard shipping and allowing the. 10-14 business days to inspection it. By the time I get the replacement the excitement will be gone. I will not be a return client. Unless they expedite this process and treat customers better. Side note: I asked for a supervisor and was told one will call me in 48 hours...