LEAUReviews of leauclothing.com

Response from LEAUOct 3, 2022

Hi Lyris, Thank you for leaving a review. If there's anything our team can assist with, shoot us an email at [email protected] and we would love to help in anyway we can. Have an amazing day! Best, LEAU

Response from LEAUOct 2, 2022

Hi Cydni, Thank you for leaving us a review and we are so sorry to hear it didn't work out this time. We so so so appreciate your feedback as it lets us know exactly where and what we need to improve on in order to provide a better product and service. If you haven't already checked it out, we have an easy return's process using our portal should you wish to exchange your item for another size or even another style. We hope to see you around again soon! x Best, LEAU

Response from LEAUOct 2, 2022

Hi there! Thank you so much for sharing your review. We so greatly appreciate your feedback and are so sorry to hear about your most recent experience with LEAU. Per our return's policy, orders that use a discount code are only eligible for store credit or exchanged. This is because our system recognizes these as sale orders. We do our best to include verbiage on our website noting this policy and understand it can be incredibly frustrating for an item not to work out as expected. If you can please shoot us an email at [email protected], we’d love to continue this dialogue and come to a mutually satisfactory resolution. We hope we can provide a better experience should you decide to shop with us again! Best, LEAU

Response from LEAUAug 25, 2022

Hey Jahneisha, Thank you for taking the time to write a review. We set a high standard for ourselves at LEAU, and are saddened to hear you feel this was not met in your interaction with us. We’re sorry to hear you say you are unhappy with the shipping of your order and wish you had reached out to us so we could have looked into this for you sooner. I did now look into your order placed on July 21, 2022 and see that we shipped your order via UPS on July 22,2022 fulfilling our 24-48 hour policy timeline for processing. Per UPS tracking, several delivery attempts were made on 4 different occasions to collect import duties/fees that were due to UPS thus causing the delay in delivery of your package. Unfortunately, delays such as these are beyond our control. Duties/taxes are the customers responsibility per our shipping policy and owed directly to each courier. If you can please shoot us an email at [email protected], we’d love to continue this dialogue and come to a mutually satisfactory resolution. Best, LEAU