LEAUReviews of leauclothing.com

Response from LEAUFeb 10, 2023

Hi Alexis, Thank you so much for leaving a review and we are so sorry to hear about your most recent experience with us. At LEAU, we’re focused on delivering premium quality clothing meant to last. We have a rigorous quality standard that must be met with all of our manufacturers. We source only the highest quality fabrics & materials which are then crafted by an expert team of pattern makers, sewers and seamstresses who provide the LEAU figure-flattering fit we are known for. We do have our standard LEAU size guide that all of our factories abide by. We go through testing of all sizes to ensure it follows. Different fabrics sometimes provide more or less stretch which is why we do our best to include how each individual garment runs directly on the product page. We hope to be able to provide you with a more positive experience should you wish to shop with us again! Best, LEAU

Response from LEAUJan 5, 2023

Hi Mimi, Thank you for taking the time to write a review. We set a high standard for ourselves at LEAU, and are saddened to hear you feel this was not met in your interaction with us. We’re sorry to hear you say you are unhappy with the timely shipping of your order. Most of orders ship out within 24-48 hours (excluding weekends and holidays). In some cases, like large restocks or peak holiday season, it may take a bit longer for orders to be processed and fulfilled. Our team was out of office following the mail couriers holiday schedule, which were the past two holiday weekends and the following two Monday's in observance days. We understand how frustrating this can be when an item doesn't quite make it on time, especially when the courier has unforeseen delays in transit times. Unfortunately, we do not have control over how fast the courier's move packages through their facilities. I've looked into your order and I do see here your item is currently in transit to its' destination, and the current location is in Mass with expected delivery date of this week. Our concierge member responded to your email inquiry on 12/29/2022 - we ask you kindly check spam/junk for our responses incase they are being filtered there. I'm going to pass your name and order number along to our concierge team to follow up with you directly on your tracking information.and continue this dialogue so we can come to a mutually satisfactory resolution. Best, LEAU

Response from LEAUJan 5, 2023

Hi Honesty, Thank you for your kind words. Your support means the world to us and really helps a small woman-owned business continue delivering premium quality, figure flattering pieces. Until next time! x LEAU

Response from LEAUJan 5, 2023

Hi Isabella, Thank you so much for your kind words, we really really appreciate it and can't wait for you to shop with us again!! x Best, LEAU

Response from LEAUDec 1, 2022

Hi Cyrus, Thank you for your wonderful words, they are so so appreciated here. Hope to see you around again soon! x Best, LEAU

Response from LEAUNov 11, 2022

Hi Alpal, Thank you for taking the time to rate us on your most recent experience with us. We set a high standard for ourselves at LEAU, and are saddened to hear you feel this was not met in your most recent interaction with us. We're incredibly sorry to hear you are dissatisfied with our return’s process and policies. We try to be as transparent as possible in regards to our terms and conditions, ensuring that all of our policies and procedures are very clear across our website including, but not limited to, our marketing efforts (emails/sms/banners) as well as our policies located at check out and the bottom footer of our website. If you can please respond with your contact and/or order details, we'd love to continue this dialogue and come to a mutually satisfactory resolution. Best, LEAU

Response from LEAUNov 3, 2022

Hi Tasha, Thank you for your review and we are so incredibly sorry to hear you are having issues with returning your item. Customers are able to access our fully automated return's portal any time through our website to begin our fast and easy return's process. Once you initiate your return, a return label is issued to you directly through the portal where you can quickly and easily download it. I looked a bit into your order and email history and do see our concierge members responded to all 7 emails on the following dates: 10/16, 10/17, 10/18, 10/21 and on 10/29. We also received an Instagram message on 10/29 to which we responded to you within 3 hours that perhaps our emails may be going into your junk/spam folder. We strongly encourage you to check if our emails are perhaps being filtered to your junk/spam folders as we provided return instructions with access to our return's portal multiple times but never heard back. We're truly sorry to hear about any inconvenience. If you can please locate our emails from "[email protected]" to you and shoot us over a response, we’d love to continue this dialogue and come to a mutually satisfactory resolution. We hope to be able to provide you with a more positive experience should you wish to shop with us again! Best, LEAU