Lynnyrd N.
I preordered a dress 11/5/24 that said…
I preordered a dress 11/5/24 that said it would ship 11/11/24; i emailed them 11/14/24 asking for order status: no response. When i disputed my charge was the only time Olivia emailed me stating they would not work on my order due to the chargeback dispute. 2 months later I am getting charged for the same item and when I emailed them, once again a long automated message stating not to email them multiple times and I am stuck with not getting to talk to anyone about when I should expect my order and its now 1/27/25. Sucks, wish they actually were a good company. it was for order #59759
Response from LEAUJan 27, 2025
Hi there, unfortunately this month our team has fell behind a bit due to the recent fires in LA. We're doing out best to catch up and handle all emails as fast and as efficient as possible. If you can please share your order details, we can look into this more specifically for you. LEAU



