LEAUReviews of leauclothing.com

I bought a dress from LEAU, and wanted it exchanged for a larger size and the communication regarding the returns and exchange was terrible. The quality of the item was bad and the customer service experience was even worse. I regret purchasing the item from this website and it has only been a hassle.

I ordered a dress from LEAU Clothing on May 24th (Order #74292) for my graduation on June 5th. I made it clear this was a time-sensitive event, and I trusted that it would arrive on time. Instead, the dress wasn’t even handed to the courier until June 3rd — just two days before my ceremony — and it’s not expected to arrive until June 9th, well after the event. I reached out multiple times before the event, pleading for an update or solution. They ignored every message. I had no backup outfit and no money left, so this delay completely ruined my graduation experience. I had to borrow money last minute to buy something else. Now, they’re refusing to issue a full refund, saying because I used a 10% first-time buyer discount code, I’m only eligible for store credit. But I didn’t return the item because I changed my mind — I never got to wear it. This is incredibly unfair. Their customer service is nonexistent, and their policy prioritizes profit over empathy. If you’re ordering for a time-sensitive occasion, please don’t risk it. You could end up just like me — heartbroken, ignored, and stuck with store credit for a dress you never got to wear.

As a first-time customer, I had high expectations for Leau Clothing given their premium pricing and polished branding. Unfortunately, my experience was deeply disappointing and left me feeling misled and disregarded. I placed an order on May 28, 2025, using their prominently advertised 25% off code for new customers. The item I received did not fit well — it was too large in the hips and overall unflattering. When I tried to return it, I discovered that because I used a discount, I was not eligible for a refund to my original payment method — only store credit or an exchange. This crucial detail was not disclosed clearly at checkout prior to completing the purchase and that is deceptive and manipulative. I reached out to customer service expecting some level of understanding or flexibility, especially as a first-time buyer, and was met with rigid, unhelpful responses. There was zero effort to make the situation right or offer even a gesture of goodwill. This is not the experience I expect from a so-called luxury brand. They clearly prioritize sales over customer trust and satisfaction. I won’t be shopping with Leau again, and I’d caution others to read every fine print before making a purchase — especially if you’re using their “first order discount.” It comes with hidden strings attached. Edit for response from brand below - the 25% off is for first time order as advertised on your site, this offer pops up on the left hand side of your website, it was not apart of the semi-annual sale as you falsely stated. Your brand does not offer mid-tier pricing, you advertise yourselves as a luxury brand with a cheap customer experience with your pockets as your main focus - not your customer. Your refund policy was in no way disclosed at checkout - again a false claim. I am not alone, there are countless reviews here that have the same experience and concern. You have taken the time to reply to my review, however have ignored my emails for a resolution. Bottom line - your brand is unethical, with shady business practices and people should be cautious to support a women-owned business like yours.

I spent £300 on a dress. I contacted their customer support as I was severely unhappy with the dress and its quality. Like another review, I saw, the responses were extremely vague and dismissive. After reaching out via email, I went to their website to get help, I only had 2 replies over two days. Their web chat is open for 8 hours a day, so this makes no sense to me at all. They refuse to give me a refund as a discount code was used - only willing to give me store credit. I am not happy with the product and do not intend to return as a customer and they did not help at all

The corset is in high demand right now which may cause some shipping delays or longer processing time, but the EXCELLENT customer service made up for this! I haven’t received my order yet but they made sure to communicate with me and refund me for the shipping cost because I originally paid for fast shipping! Looking forward to getting my top and reviewing it . I’ve heard their items are high quality ! Nydia Tillis

This was one of the worst online shopping experiences I’ve ever had. I placed an order with Leau, and not only did they never ship it, but they also refused to take any responsibility. I contacted their customer service multiple times and got nothing but vague or dismissive responses. It’s completely unacceptable to take someone’s money and deliver nothing in return. The lack of professionalism and accountability is shocking. I strongly advise others to stay away from this company – save your time, money, and energy for a brand that actually respects its customers.

Customer service on point! I needed to change my shipment address and they got back to me and solved the problem in such a short period of time. Perfect!

I haven’t got my dress yet, but customer service was amazing and very kind! I’m so excited to see my order!! :)