LEAUReviews of leauclothing.com

Great Customer service and good quality dress!

I have purchased many items from Leau. I love all the pieces that I own, especially the bustier and feather skirt. Love them. Customer service is great too. I have a problem getting my size right and now I know that I can exchange items easily so I do not worry too much. I have the oversized white blazer and in S it is really big. I would size down. Hope this is useful for anyone that wants to purchase.

Biridiana Delgado, 10/10 Truly satisfied with both the product and the customer service! i had ordered a size XS for a dress and was unfortunately not able to fit in it. i was also past the grace period for a refund so i thought i’d give emailing the company a shot. their response time is amazing and by the end of the day, i had a email letting me know that they’d be more than happy to let me do an exchange for a bigger size! i usually dont wear dresses but i will definitely be ordering from here in the future!

Quality dresses and excellent customer service - I have bought several items from Leau! The items are great quality and as described in their site. Shipping is fast. When I contacted customer service for a question, they were prompt in their response and clarified my query. I also provided them some suggestion which they happily received and promised to improve on. Overall thrilled with every item I have purchased!!!!

I ordered a dress on their website. Right after placing the order, I noticed I had been charged twice — I even have a photo proving it. A few days later, I received two separate packages, meaning I was sent two dresses, paid twice the price, and twice the shipping fees. The dresses are very expensive, so this is a significant amount of money. The day after I placed my order, I contacted the brand by email to check if there had been a mistake. I got a reply — and I also have a screenshot of that — where they confirmed only one order had been placed. So I figured it was probably a payment system bug. However, I did receive two dresses, and there are two charges on my bank account. I didn’t place two orders, yet I was charged twice. Then comes the worst part: I had used a stupid discount code that they advertise all over their site. What they don’t tell you clearly when you place your order is that if you use that code, you can’t get a refund — even for returns. That’s already a shady and manipulative marketing practice, and it would actually be illegal in the EU, but since they’re based in the US, they clearly do whatever they want. Fine — I could accept that mistake on my first order, even if it’s completely dishonest on their part. But refusing to refund me for a second dress that I never wanted to buy, that I didn’t order, and that I was charged for anyway — that’s straight-up theft. Since then, I’ve been trying to reach them every single day via email, Instagram, TikTok — no response. The only time they replied was after I left a negative Trustpilot review. And in that message — which I can also prove — they told me that I had not been charged twice, that I had not received two dresses, and that they would not help me unless I removed my review. So not only are they trying to scam me, they are also lying and blackmailing me. This is by far the worst customer service I’ve ever encountered. Don’t order from this brand — it’s a scam, fraud, and they act with zero integrity. I have already filed a complaint with FTC Consumers, and I will continue to leave reviews and take further action until I get refunded for these two damn dresses.

Absolutely obsessed with the White Muse Mesh Corset! I originally ordered my usual size but ended up exchanging for a smaller one….it is stretchy. let me just say, customer service was more than accommodating. The exchange process was fast, seamless, and super professional. They made sure I felt taken care of every step of the way. They answer almost immediately and assured me there would be no issues as long as the ribbon and original tag were attached. The ribbon does state DO NOT REMOVE UNTIL YOU WEAR. Which is more than understandable. the quality is 11/10 and beyond. The structure is flawless, the mesh is soft yet supportive, and it hugs the body in all the right places without being uncomfortable and stretchy so you can move. You can instantly feel how well-crafted it is the moment you put it on. I’ve worn it both dressed up with a satin maxi skirt and more casual with jeans and flats. it looked stunning either way. It gives that perfect snatched look while still being breathable and easy to move in. Plus, the detailing is elegant, clean, and sexy without trying too hard. When i arrived for a night out my friends even said i was giving “ clean, yet rich” The muse forest is their stable piece and the mesh one is to die for. Some of their pieces for the muse collection are pre order given that it is their most sought after piece but my order came within the estimated shipping dates. I can’t wait to order in black, and even satin. If you’re thinking about it, just get it. I’ll definitely be ordering more from this brand! I wish I could add photos!

I ordered a corset from Leau Clothing and was shocked to receive it in a stained condition. I contacted them on April 28th with photos, requesting a replacement. Their website clearly states they will respond within 24–48 hours — this is a complete lie. Despite following up multiple times, I have been completely ignored. It is now June 8th and I have yet to receive any response. The lack of professionalism and basic customer service is appalling. I’ve had to report them to my bank because it’s clear they do not care about resolving customer issues. Their company is a SCAM. If you've ordered from here and had no issues, consider yourself lucky. However, if you did encounter a problem and tried to reach out, it's clear that customer service is not a priority. They consistently ignore messages across all platforms and show no interest in resolving customer concerns. Your money will be lost. I’ve never had such a terrible experience with any company before, and I’ve never felt compelled to leave a negative review until now. I’m extremely disappointed and would strongly advise others to think twice before ordering from Leau Clothing.

I ordered from Leau and was shocked to find out they refuse to offer refunds if you use their own welcome discount code - only store credit or exchanges. Nowhere during checkout did they make this clear. When I tried to return my order, customer service told me I wasn't eligible for a refund because I used the code I WAS ENCOURAGED TO USE. It feels deceptive and borderline scammy. Be careful ordering from them - especially if you're trying the brand for the first time. In response to their response: Your policy is NOT clearly stated. On the product page, the return section only says you accept returns within 14 days - no mention that using a discount code makes it store credit only. Nothing at checkout said this either. This isn't transparency - it's MISLEADING.