LEAULEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.
LEAU (leauclothing.com) has 356 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
356 approved reviews, newest moderated first
Eva A.
Customer service is very well at responding and addressing problems as they arise. Shipping doesn’t take too long and the pieces are beautiful.
Response from LEAUOct 31, 2025
Hi Eva, thank you for your feedback. Hope to see you around again soon! x
Jaylianne Fernandez H.
Always a 10/10 experience with Leau. I bought two dresses and both have such great material thick but comfortable it fits in all the right places. Shipping is fast. Will continue to purchase with Leau I’ve never been let down by the material or fitting. I already have 5 of their items can’t wait to fill my closet up with more
Response from LEAUOct 31, 2025
Hi Jaylianne, thank you for your feedback!! x
Lynn B.
this is the worst company I’ve ever dealt with. I returned a dress that I bought the same day It was delivered -as it was not what was advertised to be. They sent me a label for returning it. It got to them a few days later and they still have not refunded my money more than 10 days after they recieved it. I’ve talked to them multiple times and they don’t explain why they’re holding up my refund, but they’re very rude. They can’t subtract 18-9 and they just have no excuse for their behavior. I think anyone that buys anything from them is going to be sorry. Very disgusting.
Response from LEAUNov 19, 2025
Hi love, we are so sorry to hear that your most recent experience with us has been unsatisfactory! We’d love to look into your order personally so we can understand exactly what happened and make it right - please email us directly at [email protected] so we can assist you right away. Your experience matters to us, and we want to ensure it ends on a positive note! x Best, LEAU
Libby S.
I’ll start off with the positives, their customer service is good! They are prompt in getting back to you within the time perimeters they promise. They are so friendly and understanding. Now the reason why I needed the support. The item I order was so beautiful, the fit was I would say true to size. Unfortunately they didn’t opt for this dress to be lined. Which was a big mistake, as it was very see through. There for I returned the dress. The price was just shy of $300 AUD + $40 shipping… so for that price point I was quite disappointed it didn’t make the cut. If only it was lined… Overall the value for money isn’t great based of the item I got. But overall my experience was good
Response from LEAUOct 18, 2025
Hi Libby, Thank you so much for taking the time to share your experience. We’re glad to hear that you found our team prompt and helpful, and that the fit of your dress felt true to size! We include details such as whether a piece is lined or unlined within the “Product Details” section of our website, and sometimes our reason to leave a dress unlined vs adding lining is to accommodate as many preferences as possible. In some designs, linings can restrict the intended silhouette or reduce the natural stretch of the fabric, so we make those choices intentionally. We also aim to include photos in various lighting to provide the most accurate depiction of each piece but please do know we take all product feedback seriously and will definitely take this to our design team for future designs :) We’re sorry to hear the dress didn’t meet your expectations this time around, but we’re happy you had a positive experience with our customer service team. We hope we can make it up to you in the future should you wish to shop with us again! x Best, LEAU
Eillie L.
The sizing was way off; I ordered a size S, but it was so large it is completely unwearable, plus the zipper is faulty. When I reached out to customer service, I was told they don’t offer refunds, only exchanges, and I’d have to pay for return shipping myself... With only a 14-day return window. Including duties, tax,shipping and return shipping, I'm paying around $80 extra just to get the correct size top. This service doesn't align with the 'premium perception' of their brand. I paid $30 for shipping, yet it wasn’t express and still took over two weeks to arrive. On top of that, I was charged $20 in duties, even though in Australia, duties only apply to orders over $1000 AUD. I understand that it’s easier for them to charge duties across the board, but it still felt unnecessary. Customer service was unhelpful and robotic, giving only cookie-cutter responses and offering no real solutions. When I expressed concern about timing and possibly losing the item altogether, they told me to pay extra for insurance instead of actually helping. They also said it would take 3–4 weeks for the item to reach the warehouse and process the exchange. At this point, I feel completely scammed. I was genuinely excited about this purchase, I have a positive mentality when I'm ordering from new brands but the lack of care and accountability is so disheartening. I’ve wasted money, time, and energy.It not about the sizing or quality, it about the disregard to their customers. I wish I supported another brand.
Response from LEAUOct 17, 2025
Hi Eillie, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with us and would love to clarify a few points above: We do process refunds to original payment method for full-price merchandise. Orders that use a discount code can only be returned as store credit or exchanged. Our return policy is always available to view on our website, across multiple touch points including during the checkout process. That said, we understand how things don’t always work out as hoped and need to be returned. We happily accept returns for all items within 14 days of delivery. Regarding your exchange, we can only begin processing any return once the returned item has been received and inspected at our warehouse. At this time, we don’t have any record that your return has been delivered yet based on the name provided in the review. Depending on the return shipping method selected, it’s common for international shipments to take several weeks to arrive depending on the courier you chose to ship the item back to us with. Once your return is received, please rest assured that they are processed within 7–10 business days of delivery. Our brand operates on Shopify/Global E, which automatically calculates and collects duties and taxes based on the destination country’s import regulations. These fees are determined and required by the Australian government, not by LEAU directly. We collect and remit them in full compliance with international trade law. We completely understand that the wait can be frustrating, and we’re sorry this process has felt longer than normal. As a small USA brand, our goal is always to make the experience as smooth and transparent as possible while operating within global logistics and customs systems we can’t control. We truly appreciate your patience and your feedback and would love the opportunity to resolve this with you directly if you can please share more of your details so our team can look into this for you! Best, LEAU
GW
Reached out to customer service inquiring about my order. They were super quick and responsive within 24 hours. And helped me address this situation promptly. Will definitely be ordering from them again. :)
Response from LEAUOct 31, 2025
Hi there, thank you for your feedback - its greatly appreciated!! x
Laura B.
It was easy for me to order my piece, and I received it in a timely manner. The piece I received was of very high quality. It was a bit big on me, and I’m now working with the customer service team to get my correct size. The representative was very nice and helpful, and the process has been straightforward.
Response from LEAUOct 31, 2025
Hi Laura, thank you for your feedback!! x
Kelbi M.
Not only did Gia help me out with my return, she replied back to my emails so fast and was so kind. A great small business and I will definitely continue to buy from them.
Response from LEAUOct 31, 2025
Hi Kelbi, thank you for your feedback - you are so sweet. We just do what we can to help our amazing customers!! x