Nicole
I had the same experience as other…
I had the same experience as other customers. I bought a dress to try after seeing it on Instagram multiple times and during checkout it was not clear to me at all that using a discount code meant I wouldn’t be eligible for a refund to the original payment and could only receive store credit. If a store has a non standard return policy like this, it should be displayed in HUGE, obvious print anywhere the discount code is shown not hidden, especially since they promote the welcome discount. Instead, the only way to find this information is by clicking into the return policy and scrolling down to a small section about sale items, which makes it clear they know exactly what they’re doing. It’s also frustrating to see that other customers are getting refunds back to their original payment methods while others aren’t. I have seen that other customers are getting refunds after posting reviews and going back and forth with the company. I but it was still an unnecessary hassle that could have been avoided with clearer, more transparent policies upfront. It’s especially disappointing since I kept one of the dresses — this really isn’t the way to keep customers coming back.
Response from LEAUDec 25, 2025
Hi love! We are so sorry your experience has been less than ideal! That is never the experience we want for our customers. Can you please reach out to [email protected] so we can assist further?



