LD ProductsReviews of ldproducts.com

I bought the four pack from this business about two months ago. After a month I called for an update on when it would arrive. They informed the yellow was on back order and they would need to split the shipment. I asked why they hadn't done that already or at least informed me. He said he didn't know but the yellow should be shipped out in two weeks and the rest would be out immediately. A month later- still no yellow. I had to call (after long wait times) AGAIN only to be told to call back in two weeks. I just cancelled the yellow. The ink was making my machines drum run continuously so I probably wouldn't want to use them again anyway.

Recently purchased printer cartridge's from LD. On one of the cartridge boxes it stated "use before 5/2023" I called LD and was informed to disregard that date. I told them I am not using expired ink in my printer and wanted to return this product for an exchange. They would only accept return if I paid for shipping. Will never do business with them again.

HP firmware blocked use of brand new cartridges purchased from LD Products. LD sent me new ones free of charge and how to bypass HP blockage.

I have been ordering from LD for six years + and have always received the products and have good success in using them. I had one issue several years ago with a ream of paper and they quickly gave me a credit; I was able to apply to a subsequent purchase for ink and toner. No questions asked. Always prompt delivery. Would recommend.

Been ordering from this company for 15+ years. They’ve always delivered. When issues of cartridge compatibility have come up due to HP playing marketing games, LD has always provided a solution. Oh yeah and the price is right.

I submitted an order on Dec 2, 2023 of over $700. On Dec 17, I had yet to receive my order , but was billed. As of today, I have received 3 of my 20+ toners/cartridges. As of today, I have made 14 calls to customer service where I have actually talked to a human. I have spoke directly with “Ricky” who is supposedly a supervisor of customer service. He has promised I’d get my money back, but haven’t. I called March 23rd and was told my credit card had supposedly been credited on March 1 and IT HAD NOT! Over the past 4 months I have been on the phone with customer service 10+ hours trying to get this issue resolved. I was also given a chance to use a “code” for discount. I WILL NEVER BUY ANYTHING FROM THIS COMPANY EVER AGAIN! They have had one excuse after another. From computer issues to warehouse issues, to the computers not syncing correctly with the warehouses. OH, and Ricky…. He was supposed to call me back for the past 2 days and I have yet to receive a phone call. This company is a scam and I feel sorry for the customer service people who have to lie to the customers to make them happy. I’ve received one lie after another since Dec 17. Oh and this isn’t my money, this money is from a PTO of a rural school and $700+ is a lot of money. Teachers have gone without cartridges/toners in their room since Dec because this company not only didn’t send the product, they stole the money and we don’t have another $700 laying around to be able to purchase from another company!!!!

I returned cartridges that I purchased because my printer died while the cartridges were in route. I called LD and they told me to ship the ink back and I would get a full refund. I sent the inks back and got a delivery confirmation from USPS. After a month of no refund I called back and they said that the inks were received and a full refund would be issued. i even got an email that said a full refund would be issued.. the ink was paid with free shipping. Now they have shorted me and said they are taking out for shipping. Taking out for shipping is NOT a full refund. A full refund is what I paid. This is a classic bait and switch. With everyone I had contact with about this refund, no one mentioned taking out for shipping. As a matter of fact my email said I would be refunded the exact amount I paid. Beware this company. 100% guarantee satisfaction they claim is NOT 100%.

I purchased a set of HP ink cartridges and they are not recognized by the printer. LD will not take the black cartridges back and will not pay for return shipping on the others. Their web site says they have a satisfaction guarantee, but nothing could be further from the truth. RUN FROM THIS FRAUD and buy on Amazon. Way cheaper and returns are welcome. Lesson learned!