Arvid
Processed payment through Paypal, but they cannot process the order
I tried to order a replacement drum unit for my printer. They processed he payment through Paypal and when I clicked the Place Order button, I received an error message that my order could not be placed. The money was immediately transferred from my Paypal account. I called and was placed on hold forever, than finally was able to leave a message, which never got a response. I called again, went on hold again, clicked to have their customer service dept call me back at my number when my turn came up, and no call came. I sent an email with the order information and the Paypal receipt. No response. I sent another 4 days later. Finally, I rec'd a response that said they couldn't find my order. I sent the paperwork again. I was told their accounting department had told my support person that they couldn't process Paypal payments and that in 9 or 10 days, I would get a refund. In the meantime, I could place an order with my credit card. I even tried that, but the message was that the quantity (1) was too great. I now have hours invested to buy a $60 item, and still need to make sure that they actually refund my money. It's not worth the fight.