LawnGuruReviews of lawnguru.co

This company is borderline fraudulent. Providers will schedule lawn mowing. Ignore messages. Never show for a week. Then arrive at your home, lie. Leave without mowing and then mark your job as done and you will be charged. This happened to me over the past two weeks. Provider was scheduled for Thursday mow. Didn’t show. Ignored messages until Saturday. Then told me his phone was destroyed. Ok. Gave him the benefit of the doubt. Said he’d be there next day (Saturday). Never showed. Didn’t show Sunday. Sunday evening I messaged asking if there was another issue. No response. So I messaged telling him to cancel. I’ll find someone else. Monday afternoon he shows up at my house. Claims he never spoke to me. “Just got the job now”. He then just leaves and marks the job as completed in the app. So I am charged. Then on the receipt, provides a picture of another home that isn’t mine. So I contact support on the app. Zero help. They tell me I won’t get a full refund because the provider traveled to my home and they incurred expenses. HE SHOWED UP 5 DAYS LATE AND DID NOTHING AND FILED A FRAUDULENT RECEIPT. Do not use this company. The providers can just take pics of random homes, claiming they did the work and no matter obvious it is that they’re lying, the company will charge you anyway.

The absolute worst. Firstly, my provider immediately complained about LawnGuru when I introduced myself. I paid a surcharge for longer grass and he raised his deck and just cut once, leaving some of the grass untouched. He blasted a piece of napkin all over my front yard. He didn’t weedeat at all. When I complained to support, she said they had pictures and my grass was not the 6” I claimed it was when finished. I took photos back to her showing blades of grass that are 8 and 10 inches just 3 days later. The grass along my driveway has gone to seed. She said they don’t edge except hard surfaces. I just want the weedeating I paid for. When I cancelled him and got a new provider, I explained my situation and he said maybe I should just cancel now and find someone else. So I did. The truth is that LawnGuru pays so low, they use local upstart companies instead of reputable contractors. These people are mad before they even get to your lawn so don’t expect any level of pride in work.

Non existent customer service, unsure there is anyone employed for this other than automated bots. Garbage company, any self respecting person would never use.

Sloppy lawn mowing. Dumped all of the clippings in one section of my back yard.

This company is a scam. Didn't complete the work and didn't clean up. Customer service useless.

If you have a good provider through lawn guru cancel lawn guru and keep your provider. The main reason why people don’t actually do the jobs and drop them is because lawn guru is usually screwing the provider. The providers know what the job is worth yet Lawn Guru still wants to pay the service provider less than $30 dollars. They need to get more realistic with the prices or the company will go down hill. Gas is expensive now, cost of living has gone up yet they expect service providers to do a yard that’s trashed for a low price because other yards go for that much. Gtfo

I really wish that I checked the reviews before ordering lawn service. Services were supposed to be rendered within 48 hours and payment processed after services were complete...and yet here we are with no service 48 hours later and my cc has been charged...Customer service is non existent. They dont respond to calls (just a message machine), text, or "live chats." will have to go through the dispute process with CC company. Buyer beware.

The job of cutting my grass was accepted then "released" by 3 different providers. Around 15 days after I had contracted for service, a provider actually cut my lawn. They charged me an "overgrown" fee. They missed lines of grass between mower passes, didn't cut the dogyard grass AT ALL, didn't trim along the fence line, and cut AROUND a temporary tag (from TrueGreen). Nope, not a fan.