Last Minute TravelReviews of lastminutetravel.com

I can only join in with the rest of the reviews saying that this company is a fraud companythat takes your money and does not live up to their promise

Update, the situation was quickly solved and I have received the money back. I have used this site in the past and so I will continue to use even though there has been this problem, which has been solved. Fraud, they took my money without a reservation (the hotel reservation failed because the credit card was refused, but they took the money anyway, how this is possible!!!)

I should have read other reviews! Completely dishonest company with terrible customer service!!! I paid for a flight but because they had the name incorrect,I could not get the ticket!!! I had to purchase another round-trip ticket!!!!!!! Last-minute travel offered no support and no refund! After multiple calls and emails, they told me there is nothing they will do! AVOID THIS COMPANY!!!!!!

Terrible company! Please do yourself a favor and use another company! I paid for a weekend in Orlando, got my confirmation and when I got to the hotel no reservation (10/18) and it was already paid in full. The hotel showed me the emails they sent to LMTD and no one called me! I was stranded in Orlando at 10 PM with a 5 y/o. I called them they said they will call me back in 1 hr with a new hotel. They never called, they sent me an email at 1pm on 10/19 with a hotel and the address was in Las Vegas! They just don’t care about their customers. They used to be good but no more!

I was disappointed with the Lastminute Customer Service. I made a mistake with my flight booking (booked the wrong time for my return trip- same day and price on both options though), realized my mistake just a few minutes after receiving my confirmation email and called customer service immediately hoping they would be able to fix it for me. This should have been a straight forward operation particularly because the flight I booked and the one I should have booked were exactly the same price and were just a few hours apart. Instead I was told that that wasn’t possible despite calling minutes after I booked my tickets, that if I wanted to change my flight, I would have pay change fees and price difference fees (which didn’t make sense to me because both flights were coming up the same price) and that this can only be done through the last minute website. I went on the website and requested a flights change. Hours later I received an email with an modification quote of £400 for a flight that was coming up at exactly the same price as my flight. Having paid 600£ for my flight, adding 400 £ to delay departure by a few hours felt extortionate and opportunistic to me. I mostly felt let down by the customer service who failed to assist me in a fairly simple and straightforward query that didn’t require 400£ in fees to be performed. Sihem Saad Booking n° 1458413108

After an earlier review I had a response from Last Minute on 21 August, promising feedback on the issue I raised within 28 days. Well it's now 29 September and still I have heard nothing. Only another 2 months before the first anniversary of my mother's death which caused the problem with my short break!

I booked a holiday to Malaga as a surprise "last minute" birthday present for my husband with last minute.com. l didn't think of reading reviews about them until 3am the next day after booking it. Can honestly say was horrified with the poor ratings and l expected the worst. However, l can only give my honest opinion and say they really came up trumps. Their website is clear, confirmation emails were promoted and the hotel room was just lovely. Being nosey l even asked to see other rooms and they weren't near as good as the one we were allocated. One of our best holidays to date. Thanks last minute.com and try to keep up the good work.

Awful awful company policy and definitely not deals but expenses, expenses expenses, when I asked about an additional luggage, they send me the Turkish airlines and British Airways numbers to contact them directly in Germany, funny funny funny. It took me 3 weeks to get another outbound ticket as I decided to stay more in South Africa, please if you dear your brain and nerves just don’t. And if you want to get some assistance then you have only to send them email on full flex customer care email, otherwise it’s just ignored