Last Minute TravelReviews of lastminutetravel.com

Booked a hotel. I got to the doorstep of the hotel after traveling across the country and it was closed. I called customer service and they "graciously" waved the cancellation fee and told me that I would receive a full refund. Never received a notification of the hotel closure and received no apology. I was livid, but had no time to argue as I had to make an appointment. They told me it was Google's fault that I was not notified and told me to reach out to them. Dreadful customer service. Will never book again.

I have to say that this is the worst customer service I have EVER received!! To be sure, I ordered my flight with FullFlex service, since I was not sure about the dates, and when I decided to cancel, I received a reply that they would get back to me asap. Almost 3 weeks later, I contacted them again, and they told me, that I didn't reply to an email regarding my refund, so they didn't cancel my flight?? And I only have my own mails to prove them wrong, but I am so very disappointed with them and that you have no rights to get your money back. Shame on you!!!

Cuidado con esta página, buscamos un hotel y fue una estafa. Al parecer clonaron la tarjeta cuando metimos los datos para el pago.

Daylight robbery. We paid over £10k for a group all inclusive holiday. They cancelled our holiday and told us they would be in touch within 2 weeks to refund. Over 3 months later we are still waiting with no communication. When you do wait over an hour on the phone to sometimes get through they contradict themselves and tell you conflicting information each time. Basically they have stolen our money. I wouldn’t use them again if they were the last travel agent on earth. **Update... I’ve now been waiting over 5 months. Lastminute have now claimed that they are a ‘mediator’ between myself and the airline/hotel. I didn’t pay a mediator for an all inclusive holiday!

Hace dos semanas que espero el reembolso de una cancelación gratuita. Imposible contactar con ellos. ¿Alguien puede facilitar un correo fiable?

ESCROC après notre réservation au mois de janvier pour un séjour de 15 jours en Grèce au mois d’août tjs pas de confirmation de vol par contre l’argent a bien été prélevé.service à l’agonie incapable de répondre aux questions malgré les nombreuses tentatives d’appel pendant des heures quand on nous répond c’est pour nous dire qu’on ne peut pas nous répondre qu’il sont ds l’incapacité de répondre bref à fuir je vais pas en rester là quitte à brûler leurs siège social🖕🖕lastminute

Garbage service from scam company, made a fully refundable hotel booking. went to cancel and no where on their site is there an option to cancel, try calling them for 5 days on different times and no one ever picks up their phone. Opened a ticket on their support site, twice now, and still no response. Never experienced such a shameless stealing tactic.. how is this scam organisation let to operate?

I booked 4 seats on flights on February the 27th to Barcelona on Last Minute.com. Less then 60 minutes later I cancelled as plans had changed. Last Minute.com were given the refund by the airline on March the 5th. It's now June the 12th & still waiting. Gave it two months due to lockdown etc but when I called they said it will be a week. Called 6 times, once a week & nothing. Awful company. DO NOT USE!!!