Last Bottle WinesReviews of lastbottlewines.com

I am a new customer and wish I wasn’t! Placed my first significant order several weeks ago October 28 2025. FedEx still says it’s awaiting a label and pickup.? I have reached out twice via email as there is no specific phone number or contact information. That just VERY sketchy to begin with. I was told basically that they’re still trying to hire people to fulfill existing orders? First come first serve? From three weeks ago? What the heck is that about? Obviously, this company is struggling and does not have a solid management or operations foundation. I have requested a status update by the end of this week. I will be filing complaints with the Attorney General and ATF. Other vendors that I have ordered wine from other states, I usually receive within a week. This is unbelievable. UPDATE: I contacted Jerra 11/13/25 at the phone # below and was told my wine was scheduled to be shipped on Friday 11/14 or 11/17. As FedEx only picks up Mon-Fri. They are still trying to hire staff and ship out Marathon sales? GUESS WHAT?? Nothing has been shipped yet!! UPDATE- LB reached back out and explained the shipping process and provided fantastic service. They went above 100% satisfaction and shipped my wine expedited so that I would have it delivered in time. My package arrived and I am very pleased and happy with the mystery contents.! Will purchase here again.

I have loved Last Bottle for many years. and spent thousands of dollars on their wines but recently they have not responded to emails and phone calls regarding an order they never sent me from a month ago. This has never happened before. Im not sure what is going on with their customer service but I hope they straighten it out soon. Rick Permutt They just reached out to me and are sending the wine- problem soved

I order and paid for wine 9 weeks ago. Have yet to receive the wine. The only way to contact them is via email to a generic help address. Extremely slow to reply, always a different name, promises to get back to me and never do. I asked for a credit since they haven't sent my wine, no response. I see good reviews, but as far as this customer is concerned, it is a scam. UPDATE - the organization finally reached out to me after numerous attempts to contact them and shipped the wine I ordered. I have revised my rating because my issue was finally resolved.

While I have gotten a few good deals, I am very disappointed with their customer service. It takes weeks/months to get a delivery. They blow you off, make promises, and give you misleading information. Not sure what their business model is but the wine deals are not worth the hassle.

Love Last Bottle! If you are looking for great deals on Wine (ranging from $200 a bottle to $20.00) I highly recommend Last Bottle. I have purchased dozens of bottles from them. Delivery speed varies but not a concern of mine as I have plenty of wine to drink. ;). Only suggestion would be to place 2 ice packs when shipping during the summer month vs 1. Again highly recommend... 5 stars!

I have generally had good experience with Last Bottle Wines. I placed three orders earlier this year but was advised that due to hot weather, it will be better for the wines to be shipped to me on the East Coast after August. Now I have been chasing the company and have not got a single response to my emails. Very disappointed!! PS: Sarah reached out to me - the emails that were sent to me were never delivered to my mailbox. But she was very helpful and said she would call me when my Hold Orders are shipped. She also mentioned that the company is working on enhancing its customer service by phone capabilities. This is good news!! I have always enjoyed the deals they offer and I hope this one technical glitch was a one-off.

Crooks…paid for by wine to be delivered to my house on the East Coast and they gave it to a third party who now I have pay as well so that I can have them deliver it. Customer service is non existent.

I was a customer for more than five years. Until the end of last year, their service was good. Occasionally, I found excellent, reasonably priced wines there. But in 2025, their service has been going downhill. Deliveries have become slower every week, and waiting periods of 3 to 6 weeks are now the norm. I ordered a package on April 10, and when it was finally scheduled for delivery at the end of the month, I placed it on hold at a Walgreens store. Unfortunately, the store returned the package well before the standard 5-day retention period had passed. The package reached the LBW location three days later. They offered me a credit, but I still haven’t seen it in my account to this day.