Last Bottle WinesReviews of lastbottlewines.com

Good wine, great deals, but the worst experience when it comes to receiving timely shipments. I can wait months for deliveries. And if I don't keep track of it, they lose the order and don't alert me. So I have to follow up and alert them to it. Then they tell me they are looking into it and I never hear back. I am now following up for a third time in two weeks because I have had zero response. It's so frustrating. I have literally gotten into the habit of just placing multiple large orders so that they come on a rolling basis, since delivery times are so variable and they can take anywhere from weeks to months.

I've been doing business with LB for a long time. I bought over 200 bottles last year alone and was very happy, even with slightly slow shipping and service. But something has gone seriously off the rails. My most recent order has been sitting in "label created" status for over a month and emails at best get an auto-response saying "we're working on it." No you're not. You've forgotten about the people that made you a success. There are lots of other wine discount sites out there; until I hear that things are very much changed for the better, I'm done with LB. Update: After three emails I finally did hear back from customer service with an apology and a shipping update. I'm still not "happy," but I'm not quite as annoyed as I was. Clearly this company needs to up its game. Good deals alone aren't going to carry it forever.

I had ordered from Last Bottle a few years ago, with amazing results. I gave it another whirl on April 18th, 2026. Today is May 3, 2026 and my wine STILL hasn't shipped. They said there is a delay ..... they said it would ship this past Monday. They were wrong. Now I have to hope it arrives before I leave for my trip, otherwise the wine is going to sit in a hot warehouse for a week (at least). It seems, from other reviews, they do not have their shit together any longer.

Great offers, and typically very consistently good wines, but LBW appears to have endemic shipping issues causing extended delays. Ordered a case in early November for Christmas, it only just made it and that was only because I chased up repeatedly. I ordered again in early April 2026, their shipping policy tells me to expect shipment in 5-7 business days. 10 days later the case still hasn't even shipped. This is a great site to do business with if you are prepared to either: - wait an extended amount of time (months) for delivery - waste time hounding them to ship - both

Well their wine experts are lacking in taste buds. My last 2 deliveries were bad. I have decided to go elsewhere. .

I've been a customer for several years. In the past, they always resolved any issues and I kept coming back. But, recently, I have been unable to contact them about a missing case of wine that supposedly shipped 4 weeks ago. I've emailed multiple times and have not received a response regarding the missing box. Here are the facts: January 23: I receive notice that two boxes shipped using a third-party shipper that gets the boxes to Texas. Tracking numbers are provided. Even now, the UPS tracking number associated with one of the boxes does not show that UPS ever scanned the box. January 28: One box arrives. The other--a full case--has not arrived. February 5: I emailed Last Bottle saying I was missing the second box. No response. February 10: I follow up. I send a second email that day identifying the exact 12 bottles that did not make it. No response. February 12: I call the phone number and leave a voicemail. No response. February 20: I email again. No response. February 21. I write this review.

I have used Last Bottle for years. In the past I had mostly good experiences (one fairly badly corked batch of wine that they refunded). Recently however the costumer service, the shipping of wines, and even much of what they offer has tanked. I have two outstanding order from TWO MONTHS AGO. I have written 3 times and have been ignored. I will wait until the end of the week then contest the charges with my credit card company. I know the company was sold a few years ago and this is obviously when the quality went down. Too bad. What I don't think they realize is that there are many online wine sellers who do basically the exact same thing and so they are not really needed. Better up their game or lose their game.

Last Bottle Wines seems to have changed its shipping to another system and wine shows as fulfilled, isn't. Customer service is completely unresponsive. Going to send my business to WTSO and other options.