John M.
If They Have Shipping Problems, It's Your Fault
I ordered six bottles which were supposed to be delivered by FedEx on Sunday, September 8. I was home that day. Still I got a text from Fed Ex that said they were unable to deliver because no one was home, and they would try again Monday. If the delivery person came to the door, he did not ring the doorbell. That's very odd since these deliveries require an adult signature. On Monday, FedEx told me it was out for delivery and then later that there had been a "delivery interruption," and the box had been returned to their warehouse for "inspection." On Tuesday, another promised delivery, and another non- delivery. The same on Wednesday and then Thursday. I asked Last Bottle to take the shipment back and refund my money. Who knows what that wine would taste like after being in hot delivery trucks for several days. After sending three emails, I finally got a response from Last Bottle. They would refund my money minus 3% and minus shipping charges! I fail to see how any of this was my fault, or why I should be penalized for FedEx's problems. They are right about one thing: that was the Last Bottle I'll ever order from them. Beware!
Response from Last Bottle WinesSep 25, 2024
Hi John-- First let me apologize for this poor experience. We do our best to coordinate with FedEx to get our shipments delivered on the first attempt; it is difficult since we have no control over their drivers and trucks. Nevertheless, this is not the customer experience we intend to provide. I understand that my colleagues in Customer Service have already added credits to your account with us, and I hope you try us out again.

