Last Bottle WinesReviews of lastbottlewines.com

I have used Last Bottle for years. In the past I had mostly good experiences (one fairly badly corked batch of wine that they refunded). Recently however the costumer service, the shipping of wines, and even much of what they offer has tanked. I have two outstanding order from TWO MONTHS AGO. I have written 3 times and have been ignored. I will wait until the end of the week then contest the charges with my credit card company. I know the company was sold a few years ago and this is obviously when the quality went down. Too bad. What I don't think they realize is that there are many online wine sellers who do basically the exact same thing and so they are not really needed. Better up their game or lose their game.

Last Bottle Wines seems to have changed its shipping to another system and wine shows as fulfilled, isn't. Customer service is completely unresponsive. Going to send my business to WTSO and other options.

Good deals but you often get orders incorrectly shipped. When that happens, their customer service is non-existent. Response times are terrible. I have been waiting for weeks for someone to help address my last issue.

It pains me that a vendor that I had shopped with in full confidence for over 10 years suddenly did the 180. Their customer service replies to emails had always been less than 48 hours. All went downhill for my experience since January 23. I had made 5 separate purchases since 9/1/2025 and had them hold the orders until I am ready for one shipment. I had done this numerous times in the past. I have emailed 3 times since 1/23, and one phone message left on 2/10. Nothing. I just called Chase bank that issued my credit card to file my dispute on the purchases. I urge everyone to call their banks to do the same.

There was a billing error. Emailed five times. Left 5 voicd mails. CRICKETS !!!! Their customer support is an oxymoron ! Truly pitiful.

I was introduced to Last Bottle several months ago and have placed multiple orders. My most recent received order was from their annual blowout. Whilst they were very clear that any orders placed during that time wouldn’t be fulfilled until late January. I was certainly fine with that. I received the bottle and upon opening the packaging it immediately appeared that the bottle was leaking. This was evidenced by the the leak within the packaging along with the side of the bottle , and an elevated ( raised ) cork. I have sent three follow-up emails to the Last Bottle only for them not to be acknowledged. I understand that they do not have a direct person to person contact , but the overall customer experience is not good. I’m reluctant in continuing any business with them. The deals are great but if you are looking for accountability ( service standards ) you unfortunately are not going to find that with this company.

An error was made in my order which was immediately corrected on line. I tried repeatedly to contact the company to confirm the correction but it refused to acknowledge the problem, correct it or respond in any way. What a terrible way to run a business!

I have ordered frequently, since 2013, an estimated 100+ orders. Recently, I reviewed my order status (all orders) and found 3 "pending shipment." I both emailed them and left a VM with CS. One order finally arrived. I then inquired about the other two orders, and have been ghosted since. I have sent 3 emails and left 3 VMs - Nothing. They even provided an option for them to call me back instead of waiting on hold. Nothing. UPDATE 2/7/26 - I have heard from the Pres. of the company and their CS manager suggesting replacements as they no longer have these wines. I have OK's a couple but still have received nothing. I'll update this if it gets resolved.