Last Bottle is your daily online purveyor of fine wines. As a member of our newsletter, we offer you one hand-picked wine per day until it sells out (often in hours) and ship it out right away. New day, new email, new wine. Always at incredible prices (30%-70% off retail). We’re not a wine club, there is no subscription — what you see is what you get.
Last Bottle Wines (lastbottlewines.com) has 90 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
lastbottlewines.com
Website
lastbottlewines.com
Category
Beer & Wine
Location
American Canyon, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Revision: I was finally updated that there was indeed an order and movement towards fulfillment. Not sure if it's coincidental that it happened once I disputed the charges and posted a review. But I'm willing to give the benefit of the doubt. I want the wine so my only hope is that it hasn't been sitting in an non-air conditioned warehouse (paid for the chill pack).
I placed an order over two weeks ago, paid, and have never heard back. I've called and emailed with zero response. I'm turning both orders over to chase for a fraud investigation. The whole thing is a scam.
Response from Last Bottle WinesJun 4, 2025
Thank you so much for getting back to us! I can assure you that your package has been here at our temperature-controlled warehouse. I hope you love the wines you selected!
CE
customer E.
failed delivery
failed delivery, no action taken by seller. not using this service again. their sparkling seller, 'last bubbles', is reliable and appears to have legit deals. and they deliver to doorstep, unlike 'last bottle'...
Response from Last Bottle WinesMay 27, 2025
Hey EBR-- Thanks for writing in. I'm working with my service team now to identify your original support ticket; would you help me with either a name or email address?
I'd like to get you sorted out with an account credit, in addition to escalating this issue with our operators and shipping partners. Any help you can provide would be appreciated!
JE
Jessika
Many year customer with plenty of successful orders
I have placed multiple orders over the past few years with Last Bottle Wines and have never had any issues. They do not immediately ship, especially if it's a marathon sale.
They also provide an option to pay for a cool pack to be added to your wine for shipping which is a nice touch that other companies do not do.
Some of their pricing is amazing, while others are normal/average.
I appreciate that I can find wines through them that I may not have access to locally.
Response from Last Bottle WinesMay 23, 2025
Thank you Jessika for this wonderful review!
We have some great news: our new warehouse pack-stations are being installed as we speak, so your shipments will be coming much faster in the near future!
JL
Jim L.
Experience until May was good
Experience until May was good. Good wines at a fair price and delivery was good. But I have two outstanding orders, one over two weeks old and no shipments underway. They tell me that I'm in the queue but with no promise shipment date.
Response from Last Bottle WinesMay 23, 2025
Hey Jim-- Thank you for reaching out to us about this issue. I spoke with my team in the warehouse, and they can confirm that one package departed the warehouse today, and the second is due out on Tuesday. We will add complimentary icepacks to the second package.
I've also escalated this issue with our warehouse management so it does not happen again. Have a lovely Memorial Day!
BR
Bill R.
Terrible customer service
Terrible customer service. Ordered a case of wine and 10 days later no shipment. Because the wine industry is in trouble, there are amazing deals on wine at local stores and even big chains. No need to deal with an online scam like Last Bottle. Their ship has sailed.
Response from Last Bottle WinesMay 14, 2025
Hi Bill— Thank you for reaching out about this. I took a look at your emails and reached out to our warehouse to learn more about the delay. It seems like your shipment was inadvertently delayed due to some racking being installed in our main warehouse. Please accept our sincere apologies! The team will be applying a $25 credit to your account today, and will reach out to find out if you'd like to move forward with the full refund. Again, we are so sorry for the delay in service and for letting you down. We hope you'll give us another shot in the future.
Sincerely,
Kaitlyn & the Last Bottle Team
PB
Paul B.
HUMBUG. Scrooge would have loved this outfit.
BEWARE.
Got hot email to buy wine at steep dsiscount.
Thought I woulkd try it, but should have known better.
Here'is what I know now.
Ordered bottle depending on email that offered "$20 off first order" Said "put in offer code at check out. Surprise! No way to apply the code and was charged full price Oh, do I need to say it? Wine not delivered,
Company has ignored/failed to respond to emails - which is the only way they take messages.
There iis "no one home" if you call customer service number just a messages saying they don't take calls(!) and to send email. Which is ignored.
Glad only lost not too much money on bad deal
Response from Last Bottle WinesDec 24, 2024
Hi Paul. Thanks for reaching out about this so we can do better going forward. The customer service team is working to improve how quickly we get back to emails, and I will bring your promo code concern to our tech-team.
BR
Brian R.
Overall, pretty darn good
Patience please...
I ordered over $1,000 of wine in August 2024. My CC was charged immediately. Three and a half months later the wine was delivered. To be fair, they stated that delivery could take 6 weeks, so they were only off by 125%. But I do like and frequently still purchase from the site.
Response from Last Bottle WinesDec 17, 2024
Hi Brian-- Thank you for reaching out. I'm seeing that we did indeed get your voicemail, which was attached to the email ticket. I believe my colleague Kiki has issued you a refund and confirmed that your package arrived. Would you let me know if there is anything else I can do to make your experience with us better?
LM
Larry M.
No Ice Pack, No Good Resolution
I ordered three bottles of wine and paid for the ice pack since the weather in Southern California was hot. I was disappointed to get my wine AND THERE WAS NO ICE PACK. I sent an email to Last Bottle and they said they would credit me for the lack of ice. They credited my Last Bottle account and when I said I wanted the credit on my credit card they did that.
When I said I was concerned about the quality of the wine standing up to the heat, they gave me a couple of choices. They said I could send the wine back. Or, they said I could sample one of the bottles and let them know if there was a problem with it. I told them i wasn't planning on drinking any of those bottles this soon and preferred to lay it down for a year or so. So now they wanted me to open a bottle to see if their mistake ruined the wine, even when that wasn't what I had wanted to do. I suggested returning the heated bottles and having them send properly shipped wine as I had ordered. The agent said they didn't have any more of that wine - hence the name Last Bottle I suppose.
They have good deals on wine, but can't be trusted to ship the wine properly and there isn't a chance to get those bottles when you find out they messed up the shipping. And it's a hassle to have to go through procedures to return the wine.
The agent was nice, but I don't like companies that inconvenience their customers for their mistakes. Probably wouldn't recommend a company like that.
Response from Last Bottle WinesOct 15, 2024
Hey Larry-- I want to personally thank you for taking the time to share your experience. I completely understand your frustration, and sincerely apologize for the oversight on our part—both for the missing ice pack and the inconvenience this has caused you.
At Last Bottle, we aim to make every part of your experience as enjoyable as the wine itself, and we fell short this time. I’d love to make things right for you. Here’s how we can move forward:
Hassle-Free Return: You can return the wine for a full refund. All you need to do is print the return label we’ll send you and leave the package on your front porch for pickup.
Wait-and-See Option: If you prefer to lay the wine down for a year as originally planned, I completely understand. In this case, if you find that it falls short of expectations in a year, we can add credits to your Last Bottle account for future purchases as a gesture of goodwill. That way, you can try another bottle if there’s any issue after you open these. Wine is pretty resilient, and there's a strong chance it'll be as delicious as anticipated.
Please know that this incident isn’t reflective of our usual high standard, and I will personally make sure your future orders are handled with the utmost care.
If you’d like to go with either option—or have another solution in mind—just let us know on your original email chain, and we'll take care of it right away.
