Mikkel Victor C.
Possible Scam Warning
Possible Scam Warning - Avoid Lastaforest I placed an order with Lastaforest on August 18th, but I haven’t received the product despite repeated promises. They withdrew the payment on August 20th, yet the item has never arrived. I've contacted them multiple times, and each time, I was assured the product would arrive "soon," but nothing has changed. At this point, I’m starting to believe this could be a scam. If you're considering buying from them, be very cautious — my experience has been incredibly frustrating, and I’m still waiting for a resolution or a refund. Definitely would not recommend.
Response from LastaforestDec 15, 2024
Dear valued customer, I sincerely apologize for your terrible experience and completely understand your frustration. I want to assure you that we are absolutely not a scam - we are a legitimate business that has unfortunately let you down with poor shipping and communication. I've just looked into your August 18th order. This delay is completely unacceptable, and I take full responsibility. I'm personally handling your case and will take these immediate actions: I will investigate exactly what happened with your order today You'll receive a detailed update within 24 hours at your email address We'll either expedite your shipping or process a full refund - whichever you prefer Please email us at [email protected] with your order number and preferred resolution. I will personally ensure this gets resolved promptly. We are working hard to improve our shipping and communication processes to prevent such situations from happening again. I understand we've damaged your trust, and we're committed to making this right.